Operations Analyst

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We are seeking an Operations Analyst to support U.S. Banking operations through data‑driven reporting and analysis, with a strong focus on serving as a liaison between external vendors and frontline teams. This role is well suited for professionals with experience in analytical or operational support roles who enjoy transforming data into actionable insights that inform business decisions. You will partner closely with business leaders, frontline stakeholders, and external vendors to monitor performance, identify trends, resolve operational issues, and ensure workflows and vendor solutions support consistent, effective day‑to‑day operations. The analyst will develop reports and dashboards that highlight risks, recurring issues, and root causes, enabling timely escalation, stronger controls, and continuous operational improvement. Strong Excel, SharePoint, Power BI, and presentation skills are required, along with comfort using AI tools to analyze data and present findings in a clear, strategic insights.

Provides oversight, governance and monitoring of operations to drive consistency and quality ensuring that internal control processes are adequate and functional. Develops and implements the integrated roadmap to guide the review, design, development, implementation, and ongoing operation of quality practices and management processes in alignment with established standards. Administers operations governance policies and maintains strategic alignment to ensure adherence and efficiency.

• Provides technical support, mentoring, coaching and training to team members in order to foster professional development.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the assessment, root cause analysis, and formulating proposed solutions/remediation strategies for leadership review and approval.
• Escalates quality and compliance issues.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Supports the resolution of issues by coordinating stakeholders in the information chain.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Provides technical support and mentoring to team members in order to foster professional development.
• Supports the development and promotion of a business/group program.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Documents and maintains operational procedures and processes.
• Identifies opportunities to manage costs and increase effectiveness.
• Makes recommendations to improve BMO processes and systems.
• Coordinates budgets and reporting to track actual results vs budget.
• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
• Performs assessments and planning to verify that the business requirements are within standards.
• Identifies and implements the optimum means to collect, process, analyze and report on information to ensure ongoing accuracy, integrity and security.
• Participates in the resolution of operating/technical problems or manages escalation with other BMO technical support groups.
• Validates and tests changes to technology systems in support of operations governance.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary: