United States onlyPosition: Fraud Quality Assurance Specialist
Reports To: VP, Customer Care Quality & Ops
BMTX Overview
BM Technologies, Inc. (NYSE American: BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be found at www.bmtx.com.
Our Mission
We are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact!
Job Description
We are seeking a detail-oriented Fraud QA Specialist to join our team! In this role, you will be responsible for managing quality assurance for our Fraud team, the Reg E team, and conducting random samplings of cases and alerts to ensure proper documentation by fraud investigators. You will also review identity theft tickets, sample various disputes check claims, and ensure compliance with SAR requirements. The ideal candidate will have knowledge of compromised accounts, Identity Theft, Reg E, and Fraud Investigations along with experience in fraud investigation tools such as Lexis Nexis, Verafin, FIS Tools, all Internal systems and use of the internet. CAMS certification is a plus. If you have a keen eye for detail, strong analytical skills, and a passion for maintaining compliance, we encourage you to apply.
Responsibilities:
- Manage quality assurance (QA) for Fraud team, including the Reg E team
- Conduct random samplings of cases and alerts from Verafin into ensure proper documentation by fraud investigators
- Review identity theft tickets to ensure accurate casing
- Sample various disputes and check claims to ensure adherence to process guidelines
- Ensure compliance with SAR requirements and determine when to refer cases for further investigation
- Implement QA procedures and conduct sampling activities to meet regulatory requirements
- Provide feedback and training to team members for improving investigation quality and compliance and maintain reporting
- Support the updating of content materials such as policy and procedures and maintain version control
- Other Duties as assigned
Skills and Qualifications:
- Knowledge of compromised accounts, Identity Theft, Reg E, and Fraud investigations
- Familiarity with fraud investigation tools such as Lexis Nexis Verafinand FIS tools
- Ability to work independently and within a team environment
- Strong analytical and decision-making skills
- CAMS certification a plus
