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blueAPACHEBL

Support Operations Engineer

blueAPACHE is an Australian-owned managed service provider offering IT management, strategy, and converged IT services to clients across Australia, New Zealand, Asia, and North America since 1998. They specialize in delivering IT as a Service, enabling organizations to scale and adapt with affordable technology solutions.

blueAPACHE

Employee count: 51-200

Philippines only

blueAPACHE is seeking a talented and dedicated Support Operations Engineer to join their team, providing technical support and troubleshooting to clients. The role involves collaborating with Service Desk, other teams, and escalating complex issues to resolve IT problems, and maintaining high customer satisfaction. The ideal candidate has strong technical skills and strong problem-solving abilities.

Requirements

  • Previous experience in a similar role providing IT support and troubleshooting.
  • Strong knowledge of desktop support and software applications.
  • Experience with network troubleshooting and basic understanding of LAN/WAN.
  • Proficiency in operating systems such as Windows, macOS, and Linux.
  • Excellent problem-solving and communication skills.
  • Ability to work well in a team and collaborate with different departments.

Benefits

  • Opportunities for career development
  • Flexible work arrangements (hybrid and work from home)
  • Ongoing training and development
  • Quality hardware and laptop provided
  • Employee referral programs

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About blueAPACHE

Learn more about blueAPACHE and their company culture.

View company profile

At the heart of what blueAPACHE does is a culture of innovation and a relentless focus on client success. Since its inception in 1998, the company has been driven by a passion for leveraging technology to provide genuine business advantages for organisations. This ethos is built on the core values of employee and customer experience, fostering a supportive and rewarding environment where highly qualified staff are encouraged to create innovative solutions that consistently exceed client expectations. blueAPACHE prides itself on being a genuinely great place to work, characterized by a vibrant culture, a clear vision, and strong leadership. The company is committed to being an equal opportunity employer, dedicated to building a diverse and inclusive workplace that embraces individual talents and differences. This commitment extends to taking ownership of clients' IT challenges and utilizing technology not just to solve problems, but to improve business performance, align strategy, and drive objectives.

blueAPACHE's approach is centered on understanding the unique challenges and goals of each client, ensuring that IT solutions are not only capable but also aligned with their specific needs and future aspirations. This client-centric philosophy is evident in their proactive support and ability to anticipate needs, which has cultivated long-standing partnerships. The company's culture encourages continuous learning and development, offering ongoing training and paid certifications to ensure their team of industry specialists remains at the forefront of technological advancements. This expertise allows blueAPACHE to deliver IT as a Service, revolutionizing how organizations access technology and communications with affordable, scalable, elastic, and agile solutions. The company's innovative spirit is demonstrated through offerings like ITaaS, private, hybrid, and public cloud solutions, IDaaS, DRaaS, and UCaaS, all designed to free up clients' capital expenditure and allow them to focus on their core business. Ultimately, blueAPACHE aims to be a trusted technology partner, underpinning its services with a team of industry experts dedicated to their clients' success.

Employee benefits

Learn about the employee benefits and perks provided at blueAPACHE.

View benefits

Well-being days

Well-being days.

Volunteer leave

Volunteer leave.

Quality hardware and laptop provided

Quality hardware and laptop provided.

Ongoing training and development

Ongoing training and development including paid certifications.

View blueAPACHE's employee benefits
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blueAPACHE

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blueAPACHE hiring Support Operations Engineer • Remote (Work from Home) | Himalayas