Security Analyst

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

As a Level 1 Security Analyst within a Managed Service Provider (MSP), you will be responsible for continuous monitoring, detection, and initial response to security incidents affecting multiple client environments.

This role requires working on a 24x7 roster to deliver timely, high-quality security operations support for diverse MSP customers. The analyst will collaborate closely with the MSP security team to maintain service level agreements (SLAs) and ensure client asset protection.

Requirements

• Minimum 1-2 years’ experience in a SOC or security analyst role, preferably within an MSP or other environment.
• Hands-on experience with SIEM tools (e.g., Rapid7 InsightIDR, Splunk, QRadar) and endpoint detection platforms.
• Familiarity with networking concepts, operating systems (Windows/Linux), and common security threats.
• Strong analytical and investigative skills with ability to handle multiple clients simultaneously.
• Excellent written and verbal communication skills for client interaction and documentation.
• Ability to work effectively in a 24x7 shift roster including off-hours and public holidays.
• Relevant certifications such as CompTIA Security+, Certified SOC Analyst (CSA), or equivalent is advantageous.

Working Conditions:

• 24x7 shift work in a fast-paced MSP security operations center.
• Handling multiple client environments and adhering to varied SLAs.
• Possible requirement for on-call or overtime during critical incidents.

Career Advancement:

• Advancement to higher-level security analyst and specialized information security roles occurs as skills and experience increase.

Responsibilities:

• Monitor security alerts and events from multiple client environments using SIEM, endpoint protection platforms, IDS/IPS, and other MSP security tools.
• Perform initial investigation and triage of potential security incidents; escalate to Level 2 analysts or relevant teams as per escalation protocols.
• Maintain detailed documentation of incidents, actions taken, and resolutions in MSP ticketing systems.
• Support incident response activities including containment, root cause analysis, and remediation coordination across client environments.
• Communicate clearly with internal teams and clients regarding incident status, follow-up actions, and security recommendations.
• Assist in onboarding new clients’ security monitoring and alert tuning.
• Follow MSP security policies, procedures, and compliance requirements to ensure consistent service delivery.
• Participate actively in a 24x7 rotating roster including nights, weekends, and public holidays to maintain continuous security monitoring.

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.