Bloomreach is building the world's premier agentic platform for personalization. We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
Requirements
- 2+ years of customer service experience in an enterprise corporate setting in an onsite and remote capacity
- Must have the ability to diagnose, troubleshoot and resolve basic to intermediate technical issues
- Proven ability to document and explain technical processes to both skilled, internal team members and external laymen users seeking IT support
- Flexible and adaptable; able to work under pressure and continually context switch
Benefits
- Flexible working hours to accommodate your working style
- Flexible work arrangement - virtual-first with several Bloomreach Hubs available across three continents
- Paid 5-day volunteer leave
- Professional education budget - $1,500 per year
- Employee Assistance Program with counselors
- Subscription to Calm - sleep and meditation app
- DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter
