Manager, SMB Customer Success

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

The Manager of SMB Customer Success will play a pivotal role in ensuring the highest level of customer satisfaction and experience for BILL AP/AR. This position involves leading a team dedicated to serving BILL's SMB AP/AR clients, overseeing the delivery of services, and implementing strategies to enhance customer success outcomes for customers and the business.

Make your impact within a rapidly growing Fintech Company

• Lead and manage a diverse team of customer success professionals operating in a pooled team structure to serve a large and growing portfolio of SMB clients.
• Develop and implement customer success programs to ensure a seamless and positive experience for all clients.Monitor and analyze customer success metrics to identify areas for improvement and implement proactive solutions.
• Manage and oversee the resolution of escalated customer issues, ensuring timely and effective solutions.
• Foster a culture of coaching and continuous improvement within the team, encouraging professional development and knowledge sharing.
• Maintain an in-depth understanding of company products, services, and policies to provide accurate and comprehensive support.

We’d love to chat if you have:

• Proven experience in customer success, sales, service delivery, or a related field.Strong leadership skills with the ability to motivate and guide a team towards achieving set objectives.
• Excellent communication and interpersonal skills, with a knack for building strong relationships with both customers and team members.
• Analytical mindset with the ability to interpret data and metrics to drive decision-making.
• Adaptability and flexibility to manage shifting priorities and challenges in a fast-paced environment.
• Proficiency in relevant software and tools, including CRM systems and communication platforms.

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

The On Target Earnings (OTE) range for this role is noted below for our office location in Draper, UT. This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [email protected].

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.