Customer Engagement Representative

Commercial Engagement Representative

Location: Dublin – Hybrid

Position Summary:

We’re looking for a Commercial Engagement Representative who can help us nurture and grow our SMB & e-commerce customer base. Come join our awesome team and be part of a passionate group that’s creating something special within our userbase.

Your Day-to-Day:

• Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB userbase. Take ownership of their post-purchase journey, from adoption to expansion. Actively seek out new opportunities from the existing customer base.
• Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards be the first point of contact. Develop and nurture strong, long-lasting relationships. Plant seeds for future opportunities. You're the bridge between user needs and our solutions!
• Relationship Management: Take charge and eagerly tackle the responsibility of staying ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships. Always remain accessible to our users.
• Collaboration: Work closely with our Sales and Success teams to ensure a seamless user experience from the first touchpoint. Work with our Product team to provide feedback and explore and deliver solutions. Work with our Marketing team to build user advocacy.
• Learning and Educating: Become the master of your craft. Use your knowledge to make our users successful. Fearlessly embrace opportunities for continuous learning and growth.
• Support communications efforts for sales onboarding and on-going enablement experiences of EMEA and APAC colleagues through regular interaction with the Sales Enablement team.
• Partner with Sales Communications colleagues to ensure the sales communications / event calendar is updated with events impacting EMEA and APAC.
• Routinely update and audit Outlook distribution lists impacting EMEA and APAC.

What You Bring to The Team:

• You have +2 years’ experience managing and building customer relationships in a B2B/B2C SaaS industry.
• You’re comfortable working in a fast-paced environment without compromise quality over speed.
• You are known for your excellent communication skills. You actively listen, ensure efficiency with the right questions, and infect with your positive energy.
• Knowledge of HubSpot and/or Salesforce is a plus.
• Being data-driven is your natural strength, and having measurable targets helps you stay focused.
• The idea of learning more about how to help our users is something that makes you tick.
• Can-Do attitude. You find solutions, motivate yourself, and keep getting things done.
• You aspire to be great.

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diverse international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

Who We Are:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.