Manager, Product Operations

Meet Benevity

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!

In this dynamic role, you will form strategic partnerships with Product and Technology teams to guide the direction and evolution of our operating model, including the Product Development Life Cycle (PDLC), operational rhythms, enablement, and readiness for critical engagements such as client advisory boards, analyst relations, roadmap communications, and client consultations. As a leader in operational cross-functional leadership, you'll collaborate with various functional groups within Benevity, including Product Marketing, Client Services, Engineering, and Sales.

To join our growing team, we’re currently looking for a Manager, Product Operations based in Vancouver, Calgary or Toronto - we are also welcoming of candidates located throughout the US.

What you'll do:

• Partner with Product and Technology organizations to set strategy, direction and evolve our operating model: Product Development Life Cycle (PDLC), operational rhythm, enablement, and readiness for key engagements such as client advisory boards, analyst relations, roadmap communications, and client consultations
• Conduct regular portfolio analysis and support the decision making process across Product and Engineering for all New Product Development efforts. This may include partnering in or coaching/mentoring with Product Managers and Engineers to help drive outcomes
• Operational Cross-Functional Leadership – working across Benevity’s functional groups including Product Marketing, Client Services and Sales. You will champion Product launch and readiness programs alongside Product Managers to ensure that the products we take to market are ready for sale, implementation and support
• Accountable to create and maintain effective product management and delivery metrics and dashboards to provide insight about product adoption and usage, operational metrics (backlog health, sprint velocity, sprint reliability, defects), product release cadence, work in progress and sprint metrics with the Technology PMO
• UX Research and Client Experience – actively champion and partner with Product Design and other cross-functional leaders to support the adoption of Pendo measurement across the Product organization

What you'll bring:

• A bachelor’s degree in business, computer science, or equivalent
• 5-7 years’ work experience in product on a SaaS or other software-led product in an agile B2B environment
• 5+ years in leading progressively more complex teams and functions
• Expert in the discipline of product process excellence and learning
• Ability to earn the trust of highly technical engineering teams and product teams
• Experience in a mature and collaborative work environment
• Experience in a fast paced, SaaS environment
• Experience working with globally dispersed product and technology teams across multiple disciplines and time zones
• A passion for Benevity's mission
• Accountability: you are results-oriented and collaborative; consistently leading by example in your ownership and passion for our Moonshot!

Discover your purpose at work

We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [email protected].