Director, Client Service

At a Glance

As the Client Service Director, you will strategically manage the operations of your assigned field program and the client relationship. You will act as a subject matter expert and lead client liaison with ownership of the account, client service, and business development. The objective is to uncover and exceed client expectations, provide consistent in-house support, build solutions, and manage operations and finances. You will be responsible for leading and growing a team of direct reports, both field and corporate, aligned with program and client needs. As a Director, you're expected to take an active leadership role in one or more task forces and corporate initiatives throughout BDS. This is a full-time, salaried opportunity with typical office hours of 8am-5pm, Monday-Friday and expected travel of up to two times per month.

Take a look at our video showcasing Why You Belong at BDS!.

Overview

WHAT WE OFFER

• $90,000-$125,000/year salary + bonus potential
• Weekly pay schedule
• Health and wellness benefits plans
• Flexible vacation and holiday policies
• Paid parental leave
• 401(k) with employer matching
• Technology allowance
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

WHAT YOU'LL DO

• Own and develop the best relationship with the client; oversees communications and interfaces with the client, cultivate client relations and manage expectations; anticipate client needs and respond with solutions, provide industry knowledge-based client recommendations that add value
• Develop strategic direction to achieve the client’s goals and the BDS operations tactical strategy; strategizes added value programs to help the client achieve their goals and objectives through understanding the strategic direction and vision of the client and delivering the tactics and execution of the vision
• Provide top-level team leadership, development, coaching, and communication to team members; select account team and field staff; manage Performance Excellence process
• Drive the responsiveness to the client(s) of the entire Client Service and Results Management team and the Company as a whole
• Oversee the account financials, account budget, internal billings, and monthly P&L by job and department to achieve GM% goals
• Direct successful operations of the program, including execution and strategic deployment; drive results to meet client needs; meet program key performance indicators and analyze the tactics via solution development to ensure results are meeting and exceeding goals
• Collaborate with Client Services, Business Development and Marketing to ensure services and solutions being developed, applied, and executed correspond with the organization’s goals, reflecting value propositions and competitive pricing
• Other responsibilities as requested by management

WHAT YOU'LL NEED

Experience and Education:

• Bachelor's Degree or equivalent relevant experience
• 5+ years experience in managing people, and building and growing a team
• 5+ years experience in account management and client relations, functioning in a leadership role
• 8+ years experience working in related industries
• Experience in account development and account strategy; preferably within the manufacturer, retail, and/or agency industry
• Experience in the program lifecycle, starting with creating a strategy to the point of tactical execution

Skills and Attributes:

• “Big-picture” understanding of BDS, client, and industries
• Strong analytical, communication, and organization skills
• Ability to work independently and accepting of ambiguity
• Meets and demonstrates the BDS Core and Leadership Competencies
• A self-directing and assertive individual who establishes a disciplined thought and action culture through living and leading the agency’s vision, mission, and values in words, ideas, and behaviors
• Applies a management style, toolkit, and tactics that inspire (rather than intimidates) others and motivate creatively oriented people to understand, enlist and champion fiscally responsible ways to achieve business objectives
• Carries out all responsibilities in an honest, ethical, and professional manner
• Engages cross-functional teams in a collaborative manner; drives toward win-win solutions
• Well organized; capable of managing a large number of activities in parallel
• Solid relationship-building and networking capabilities
• Advanced computer skills such as Microsoft Word, Excel, PowerPoint, etc
• Ability to travel up to 2x per month (will vary)

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:
  • Regularly sit, grasp, talk and/or hear
  • Occasionally walk and/or stand
  • Occasionally lift and carry up to 10 pounds
  • Continuous hand/eye coordination and fine manipulation

Important Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.