United States onlyWe are seeking a Remote Digital Support Specialist to join our dynamic Customer Support team. The ideal candidate will be responsible for providing technical support to customers via digital channels, ensuring prompt resolution of issues and excellent customer service. This remote position offers the flexibility to work from anywhere while making a meaningful impact on our customers' experience.
Responsibilities:
- Respond to customer inquiries and provide technical support through digital channels such as email, chat, and social media
- Troubleshoot and resolve technical issues related to our products and services
- Document customer interactions and resolutions in our CRM system
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Stay up-to-date on product knowledge and industry trends to provide accurate information to customers
Qualifications:
- 1+ years of experience in customer support or technical support role
- Strong communication skills and ability to explain technical concepts to non-technical users
- Proficiency in using digital communication tools and CRM systems
- Ability to work independently and prioritize tasks effectively
- Experience working remotely or in a virtual team environment is a plus
If you are passionate about providing exceptional customer support and have a knack for solving technical issues, we want to hear from you! Apply now to join our team as a Remote Digital Support Specialist.
