India onlyAs a Client Engagement Manager at Axelerant, you get to operate at the intersection of delivery leadership, business impact, and customer value. You’ll shape how digital work translates into real outcomes for clients while working with empowered, cross-functional teams. This role offers: Direct influence on client value and retention The chance to grow advisory and commercial muscles without becoming “salesy” A culture that values autonomy, trust, and continuous improvement The ability to learn digital transformation, AI-enabled operations, and strategic delivery in a safe, supportive environment Opportunities to create visible impact across Axelerant through storytelling, insights, and collaboration You’ll grow faster here than at any traditional agency or delivery shop-because you’re treated as a trusted partner, not a task runner.
Your Job Responsibilities
- Customer & Business Alignment Connect daily delivery work to the client’s business goals and success metrics.
- Ensure delivery teams understand what matters most to the client and why. Surface insights and early signals that improve client outcomes.
- Delivery Orchestration Use AI-assisted workflows to manage status updates, risk logs, dependencies, and delivery hygiene.
- Maintain operational clarity across teams through structured communication and follow-through. Frame issues with clear options and impacts to support decision-making.
- Digital Transformation Awareness Translate customer maturity signals into delivery considerations. Communicate how features, releases, and decisions align with the client’s transformation goals.
- Contracting & Model Alignment Ensure delivery commitments match the engagement model (Fixed, T&M, Staff Aug, CD&M).
- Identify scope drift early and bring model-appropriate guidance back to the team.
- Advocacy & Storytelling Share compelling internal updates and customer success highlights that raise visibility of the team’s impact.
- Contribute to case studies, insights, and narratives that support customer retention and early growth signals.
Skills, Knowledge & Expertise
- Experience 5+ years in delivery, project coordination, engagement management, consulting, or digital services.
- Experienced in collaborating closely with cross-functional teams, including product, engineering, and design.
- Core Skills Strong communication and expectation-alignment skills. Ability to break down issues and propose clear options.
- Comfortable using AI tools for documentation, planning, and analysis.
- Understanding of digital delivery concepts (agile, releases, dependencies, roadmaps).
- Ability to see upstream/downstream impacts in delivery work.
- Basic financial awareness and comfort discussing scope & commitments, and familiarity with contracting models (Fixed Bid, T&M, Managed Services).
- Exposure to digital transformation programs or maturity assessments Experience with enterprise platforms (Drupal, composable stacks, cloud technologies) .
- Mindsets Curiosity about client outcomes Ownership and follow-through Proactive and structured thinking Growth mindset and adaptability
Why Work At Axelerant?
- Be part of an AI-first, remote-first digital agency that’s shaping the future of customer experiences.
- Collaborate with global teams and leading platform partners to solve meaningful challenges.
- Enjoy a culture that supports autonomy, continuous learning, and work-life harmony.
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