Head - Service & Application

The Opportunity:

SUMMARY OF POSITION:

Head - Service & Application is responsible to direct and develop the Service & Application team to achieve customer satisfaction for Diagnostics customers and ensure growth and profitability of service division.

ESSENTIAL FUNCTIONS:

• Provide guidance and support to Service and Application/Technical team to meet customer satisfaction by implementing various service /Application norms and guidelines.
• Implement various quality systems in service & Application team and ensure smooth implementation in the field.
• Optimal utilization of resources by outsourcing the services to Franchisee to enhance the efficiency and increase the profitability.
• Spare parts inventory management and control of SAN.
• Coordinate with principals on product development and negotiation of products and spares.

DEPARTMENT SPECIFIC/ON-GOING FUNCTIONS:

• Enhancement of technical knowledge for service & Application team
• Work closely with Sales team

MINIMUM REQUIREMENTS:

Education:

• B.E./ B.Tech./ M.E/M.Tech.

Experience:

• 15 - 17 years of experience in Diagnostics instruments service sector and customer handling, including 5 -7 years of experience in handling technical team
• Experience of handling customer and team dynamics

Preferred Skills/Qualifications:

• Team Player
• Analytical Skills

Skills/Competencies:

• Relevant product knowledge & Process orientation
• Technical skills to evaluate the nature of problem and guide team
• Communication skills
• Leadership skills
• Decision Making skills
• End customer Engagement Skills

Other Skills:

• Interacting with customers / clients
• Assertiveness
• Strategic Thinker
• Value Proposition basis technical services

Head – Service & Application would be required to interact with the following departments / job roles to meet his/her accountabilities

Internal Interaction

Sales Team, Supply Chain, Finance, Accounts & legal, PMT, IT, HR Team

External Interactions

Customers, Distributors, Franchisee partners, Principal partners, Vendors, etc.

WORKING CONDITIONS:

Office

Travel (Based on Business need)

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation