Technical Writter

Company Description

Job Description

We are looking for a critical thinkier, communicative and motivated technical writer who will be responsible for keeping the up-to-date documentation for the IT Operations department. This includes reviewingof existing IT policies, managing the comments\changes between the policies releases, and updating related Confluence/Notion pages.

Job Responsibilities:

Policies Creation and Maintenance:

• Develop and maintain comprehensive policies and procedures to ensure compliance with industry standards, regulations and best practices.

• Collaborate with cross-functional teams to gather information and updates for policy documentation.

• Initialize the review process of existing policies to reflect changes in processes or regulations.

Knowledge Base Management:

• Manage and update the IT-related knowledge to serve as a centralized repository for policies, procedures, and other relevant documentation.

• Ensure information is organized, easily accessible, and reflects the latest updates.

• Create detailed and user-friendly manuals and knowledge base (KB) articles for end-users and IT support.

• Collaborate with subject matter experts to gather technical information and ensure accuracy in documentation.

• Regularly update and improve existing manuals and KB articles based on feedback and process changes.

Collaboration:

• Work closely with various teams, including IT Service Desk, Security, and People Operations to gather information and ensure accurate representation in the documentation.

• Collaborate with team members to enhance documentation processes and maintain a consistent style and format.

• Provide updates to employees on new or updated policies and procedures.

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Qualifications:

• Proven experience as a technical writer, with a focus on policy creation and documentation.

• IT-related Bachelor's or Master's degree.

• English - Upper/Fluent, Ukrainian - fluent.

• Good logic and communication skills.

• Strong attention to detail and excellent organizational skills.

• Ability to translate complex technical information into clear and concise documentation.

• Proficiency in using documentation tools (both M365 and GSuite tools), knowledge of JIRA/Confluence, Slack.

• Familiarity with industry standards and compliance requirements

What do we offer?

• Stable employment in the fast-growing international company

• International career in a multicultural environment with lots of opportunities to grow

• Annual vacation of 28 calendar days and 1 additional day off on your birthday

• Health Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)

• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Flexible working hours and hybrid work

• Referral Program with attractive incentives

• Gym in the Odesa office

• Military conscription reserve, AUTODOC is a resident of Dia City and have the status of "Critical Enterprise for Ukraine's Economy".

Join us today and let’s create a success story together!