German-speaking Representative Contact Center

Company Description

Job Description

The Contact Center department consists of more than 700 people working from Moldova, Ukraine, Germany and Portugal. We find a common language with clients from 27 countries of the world. To help you adapt faster, an internship is provided!

What’s a normal working day like? You will:

• Help us to develop our Customer Experience by providing excellent customer service in voice and writing.

• Guide our customers to make the right order decisions and clarify status on orders

• NOT do outbound. We only work with inbound services.

• We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Who are you?

• Native level written and verbal communication skills in German

• You enjoy being a skilful communicator with people and teams - both spoken and written

• You are a trusted team player and want customers to be satisfied.

• Someone with experience in customer service and/or sales is a plus.

What do we offer?

• Stable employment in the fast-growing international company
• International career in a multicultural environment with lots of opportunities to grow
• Annual vacation of 28 calendar days and 1 additional day off on your birthday
• Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Flexible working hours and hybrid work
• Referral Program with attractive incentives
• Gym in the office and recreation room with games.

Join us today and let’s create a success story together!