Account Manager (German Speaker)

Key responsibilities:

• Strategic Account Management: Own and manage all facets of the account management process for medium to large accounts, building and maintaining strategic relationships with key customers.

• Seller Advocacy and Support: Act as the voice of the seller internally, ensuring their needs and concerns are addressed promptly and accurately. Provide high-level support and strategic guidance to sellers to help them succeed.

• Business Operations and Performance Analysis: Utilize tools, systems, and processes to drive results across the seller lifecycle. Analyze key metrics and use data-driven insights to make informed business decisions and improve seller performance.

• Product Expertise and Improvement: Exhibit deep knowledge of AUTODOC's product offerings and the broader ecosystem. Identify product bugs, high-severity events, and feature enhancements, driving resolution and contributing to product development based on seller and customer feedback.

• Competitive Analysis and Growth: Conduct deep dives on seller issues and the competitive landscape, delivering recommendations to improve seller and customer engagement and grow the business. Develop and implement seller-specific account plans.

• Mentorship and Team Development: Serve as a mentor to colleagues, providing guidance and support to help grow their skills and capabilities. Offer regular feedback and create opportunities for professional development.

Requirements:

• 2+ years of experience in a similar role/area

• Fluent English and German (Fluency in any other EU language is a plus (French, Italian, Spanish, and Swedish especially)

• Relevant working experience in e-Commerce

• Relevant working experience in Sales and/or Account Management

• Familiarity with CRMs (HubSpot), Seller Portal tools and platforms is a plus

• Previous experience in Seller Onboarding or Support is a plus

• Self-motivated, results-driven, and autonomous with strong leadership qualities

• Analytical, strategic thinker with excellent problem-solving abilities

• Detail-oriented, well-organized, and efficient in managing tasks and processes

• Strong communication and interpersonal skills, effective with stakeholders

• Seller-centric mindset, excellent at advocating and supporting seller needs

• Bachelor's Degree (Business Administration, Marketing, Commerce, or a related field)