AUTO1 GroupAG

Product Manager, Conversational AI for Customer Service (f/m/d)

AUTO1 Group is a European digital automotive platform for buying, selling, and financing used cars, operating through brands like wirkaufendeinauto.de, AUTO1.com, and Autohero.

AUTO1 Group

Employee count: 5000+

Germany only

Join our Customer Service Automation team as a Product Manager, leveraging conversational AI to enhance customer service efficiency and quality. You will lead the international roll-out and continuous improvement of our AI voice bot, collaborate with cross-functional teams, and develop a strategic roadmap for conversational AI products.

Requirements

  • Proven experience in product management, specifically in conversational AI or related fields.
  • Strong understanding of telephony services, with experience in solutions like Twilio for building call flows with multiple queues.
  • Solid understanding and/or experience with Large Language Model (LLM) applications for conversational AI.

Benefits

  • Educational budget for your personal growth.
  • Team and company events like International Nights, Company Party and more.
  • More than 100 different nationalities make up for a truly international and diverse working environment.
  • Your life-work balance and home office are part of our culture, you can work from home up to 5 days a week, regular days in the office are encouraged.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Germany +/- 0 hours

About AUTO1 Group

Learn more about AUTO1 Group and their company culture.

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AUTO1 Group is a European digital automotive platform founded in 2012 by Christian Bertermann and Hakan Koç. The company aims to revolutionize the used car market by providing a seamless and efficient way for consumers and professional car dealers to buy, sell, and finance vehicles. Operating in over 30 countries, AUTO1 Group has established itself as a leading multi-brand technology company in the automotive sector. Its core operations are facilitated through three main brands: wirkaufendeinauto.de (and its local equivalents in other European countries), AUTO1.com, and Autohero.

Wirkaufendeinauto.de offers private consumers a quick and straightforward method to sell their used cars. AUTO1.com serves as Europe's largest wholesale platform for professional car dealers, enabling them to efficiently source and sell used cars from a vast inventory. This B2B platform provides access to over 30,000 inspected used cars and supports dealers in digitizing their used car business. Autohero is the Group's retail brand, focused on delivering the best online car buying experience for consumers. It offers a wide selection of inspected used cars, complete with services like financing, home delivery, and a 21-day money-back guarantee. AUTO1 Group also provides financing solutions for both merchants and consumers, further streamlining the car trading process. The company went public in February 2021, listing on the Frankfurt Stock Exchange. With a significant number of cars sold annually and a large network of active dealers, AUTO1 Group continues to expand its presence and impact on the European used car market.

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AUTO1 Group

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AUTO1 Group hiring Product Manager, Conversational AI for Customer Service (f/m/d) • Remote (Work from Home) | Himalayas