Customer Success Specialist

Build Trust and Secure Recurring Revenue at Authenticate.com

As a Customer Success Specialist at Authenticate.com, you'll play a pivotal role in building trust, nurturing relationships, and securing recurring revenue – the fuel that propels our mission forward.

The Problem We Solve

Identity theft wreaks havoc on businesses and individuals alike. At Authenticate.com, we're leading the charge with revolutionary software that prevents it. You'll be part of a passionate team committed to giving organizations the confidence to thrive in the digital age.

Your Mission:

Hyper-serve our Chief Executive Officer and customers, ensuring flawless communication and exceeding expectations at every touchpoint. You will:

• Be the Champion of Customer Needs: Actively listen and understand client concerns, document their feedback with meticulous attention, and ensure it reaches the right people within the organization.
• Bridge the Gap Between Sales and Success: Partner with the CEO to translate customer needs into tailored solutions, fostering smooth transitions from prospect to satisfied user.
• Become a Trusted Advisor: Build strong, long-term relationships with customers, proactively anticipating their needs and providing expert guidance on maximizing the value of Authenticate.com.
• Be the Voice of the Customer: Advocate for customer interests within the organization, ensuring their feedback shapes product development and strategic decisions.
• Drive Recurring Revenue Growth: Monitor renewal cycles, proactively address concerns, and work closely with the sales team to secure customer loyalty and upsell opportunities.

Your Success Equation:

You must be passionate about customer success and possess a genuine desire to build meaningful relationships.

You must excel at clear, concise, and empathetic communication, both written and verbal.

You anticipate challenges, think creatively, and find solutions that delight customers.

You leverage data to track customer success metrics and identify areas for improvement.

You thrive in a fast-paced environment, actively collaborate across teams, and are motivated by exceeding expectations and securing recurring revenue.

Your Rewards:

You will witness firsthand the positive impact Authenticate.com has on businesses and society. We want you to have an ownership mindset, aiming to shape the future of customer success through your initiatives and ideas. You’ll have uncapped earning potential with compensation that scales directly with the recurring revenue you help generate. You can be a part of a passionate and supportive group of innovators at the forefront of cybersecurity.

Requirements

Bachelor's Degree, 3 Years of Sales Experience, Strong Ability to Self-Learn, Communicate and Over-deliver

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Stock Option Plan