India onlyWe are seeking a dedicated and customer-focused IT Service Desk Technician to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization, resolving IT-related issues remotely, and delivering exceptional customer service.
Requirements
- 3 years of experience in an IT Service Desk or Technical Support role, preferably in a remote support environment
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365
- Proficiency in troubleshooting common desktop, laptop, and mobile device issues
- Familiarity with remote support tools and technologies
- Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users
- Customer-centric approach with a passion for delivering exceptional customer service
- Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues
- Ability to work independently and collaboratively in a fast-paced and dynamic environment
- Experience working with IT Service Management practices (eg. Incident/problem/change management, etc.) using enterprise ticketing systems and tools
- Willingness to work in different shifts to provide 24/7 support, if required
Canada
United States only