Documentation and Knowledge Lead

Atreides is seeking a detail- and quality-oriented Knowledge and Documentation Lead to design, build, and maintain a documentation-as-code framework for customer-facing documentation, while also owning internal knowledge assets including employee onboarding and training materials.

Requirements

• Establish automated or semi-automated quality assurance processes, to ensure documentation accuracy, consistency, and completeness
• Own customer-facing documentation, including product documentation, data dictionaries and schemas, change logs, release notes, and reference materials
• Ensure Program Managers are informed of relevant changes in a timely, clear, and consistent manner
• Ensure documentation enables customers to understand and correctly use the data and information they receive
• Own internal knowledge assets such as employee onboarding documentation and internal reference materials
• Enable other teams to contribute to and maintain internal knowledge without degrading quality
• Partner closely with Product, Engineering, Sales, Customer Success, and Program Management teams to gather inputs and validate accuracy
• Experience owning or leading technical, customer-facing, or internal documentation initiatives
• Experience working with data dictionaries, schemas, or technically complex products
• Familiarity with documentation-as-code concepts such as version control, structured content, and automated workflows
• Strong written communication skills with the ability to explain complex concepts clearly
• Ability to read, write, and reason about structured and semi-structured data and technical artifacts
• Practical experience using scripting or automation to generate, validate, or maintain documentation and knowledge systems

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance plans
• Remote work environment
• Additional benefits like flexible hours, competitive vacation time and parental leave