Solutions Engineer, Developer Experience and Work Management

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role requires you to be located in Australia.

Overview
Atlassian is looking for a Pre-Sales Solutions Engineer to support our exciting journey into the Work Management. Work Management represents a unique opportunity to bring to market a set of market leading products including Jira, Confluence and Loom further into our Enterprise customers. Every Line of Business within every company has projects that align to goals that require resourcing. TWF brings together the best in breed capabilities of Jira, Confluence and Loom as a single solution to empower every user within every organization to do their best work tied to business priorities and projects.

Atlassian is looking for a passionate Solution Engineer that is hungry to help solve our Enterprise Customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. In this role you will be reporting to the Global Head of Solutions Engineering, Specialists Team.

Responsibilities

Responsibilities

• Partner with direct sales, partners and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory

• Influence, shape, and execute the new go-to-market (GTM) strategy for Rovo, Loom, Rovo Dev, Compass, and Bitbucket in close collaboration with product management and product marketing teams. As one of the pioneers of this new GTM strategy, you will pave the path towards a scalable and repeatable sales and presales motion.

• Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be

• Identify the high impact workflows across LoBs that can be automated, improved and optimized using Atlassian Work Management and Developer Experience tools.

• Probe for and identify additional opportunities for cross-product/solution expansion

• Be a product expert of Atlassian Developer Experience (Bitbucket, Compass, Rovo Dev), TeamWork Foundation and Work Management (Rovo, Jira, Confluence, Loom) software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working

• Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio

• Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together

• Create collateral, content and assets for consumption by the broader sales team, based on field insights and customer engagements.

• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management

• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

• Maintain currency of market and industry trends (SDLC, DevOps, AI, Work Management) across the competitive landscape. Establish effective objection handling and key areas of differentiation.

Qualifications

Qualifications

• 5+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.

• You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

• You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.

• You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.

• You have experience working with software delivery teams, a solid understanding of the processes and challenges of the software delivery lifecycle, from ideation to operations, and are not afraid to talk to engineering personas.

• You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.