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LMS Coordinator
Position Summary:
Support the delivery and operational reliability of enterprise learning programs by managing course packaging, uploads, and data validation across our LMS platforms. This position is based in India and is offered as a remote role. This role reports to the Instructional Technologist, Manager.
About the Team:
Our mission at athenahealth is to create learning experiences that are cohesive, timely, operationally reliable, and aligned to product workflows and customer needs. The LMS Coordinator, Associate, supports this mission by helping maintain and operate enterprise learning platforms that deliver customer and internal training experiences at scale.
Expanded Description:
The Virtual Training and Enablement team builds and sustains training infrastructure that helps customers and internal teams adopt athenahealth products effectively. As an LMS Coordinator you will focus on the technical and operational aspects of course delivery: preparing SCORM/xAPI packages, validating content playback, managing course metadata, and ensuring accurate learning records. You will work closely with instructional designers, content developers, and platform administrators to ensure content is published correctly and learning data flows reliably between systems. This role combines hands-on content packaging and testing with data validation, reporting support, and process documentation to maintain a high-quality learning experience for diverse learner groups.
Essential Job Responsibilities:
Learning Platform Administration & Operational Support
- Upload, publish, update, and retire learning assets within the LMS and related learning platforms.
- Support course configuration activities including metadata updates, enrollments, learning assignments, and version management.
- Process manual learner completions, assignment adjustments, and enrollment maintenance requests.
- Validate learning asset setup and learner accessibility prior to release or launch activities.
- Assist with operational platform cleanup and recurring administrative workflows.
- Learn and adapt to future LMS platform implementations and evolving operational processes.
Virtual Training & Learning Delivery Support
- Support virtual classroom and training session maintenance activities.
- Assist with learner attendance reconciliation and no-show cleanup processes.
- Coordinate training asset replacements and updates across learning environments.
- Provide support coverage during high-volume operational periods, including releases and organizational priorities.
- Validate that learning content is correctly deployed and functioning as intended before release milestones.
Learner & Trainer Support
- Serve as a secondary point of contact for LMS and training support questions through Teams channels and ticketing systems.
- Respond to common learner and trainer inquiries related to training access, enrollments, and course completion issues.
- Triage and escalate advanced technical or system issues to the Enterprise LMS Administrator or appropriate technical teams.
- Assist with ServiceNow ticket queue management and support request routing.
Scope & Boundaries of Role
This role focuses on operational and administrative support activities and does not independently own:
- Enterprise platform governance
- LMS architecture or implementation leadership
- APIs, integrations, or SSO configuration
- Salesforce workflow management
- Dynamic group assignment logic
- Customer-facing curriculum strategy or instructional design ownership
This role may assist with operational tasks related to these areas under the guidance of the Enterprise LMS Administrator.
Expected Education & Experience:
- 2-4 years of experience supporting LMS platforms, SaaS platforms, training operations, or customer support workflows preferred.
- Bachelor’s degree in Information Systems, Learning Technology, Education, Business Operations, or related field preferred.
- Experience working in enterprise software or healthcare technology environments is a plus.
- Working knowledge of LMS platforms and learning technologies. Practical experience with LMS platforms and familiarity with SCORM and xAPI standards.
- Basic troubleshooting skills for user access, content playback, and platform behaviors; experience coordinating with vendor support
- Customer-service mindset when supporting learners and internal stakeholders.
- Ability to manage multiple deployment tasks and deadlines.
- Comfortable supporting evolving workflows during releases and operational changes.
- Demonstrates willingness to learn new LMS platforms and support processes over time.
About athenahealth
Our vision:In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture:Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment:Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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