IT Application Expert SAP SD

IT Application Expert SAP SD responsible for overseeing global Order-to Cash (OTC) application landscape, driving design, implementation and operational support of SAP S/4HANA modules within OTC process.

Requirements

• Lead global strategy, design and implementation of SAP SD and SAP GTS modules across OTC value chain
• Own end-to-end OTC application landscape: define landscape architecture, govern catalogue of OTC systems, integrations and monitor component health
• Drive continuous improvement of OTC systems: identify process bottlenecks, lead optimization and standardization initiatives, deploy automation and tooling to improve efficiency, data quality and user experience
• Collaborate cross-functionally with Finance, Logistics, Customer Service and other stakeholders to align OTC system capabilities with evolving business requirements and compliance expectations
• Lead and mentor global team of SAP functional consultants and technical experts (internal and external)
• Own incident, change and release management for OTC application landscape: ensure robust governance, minimise business disruption, enforce change controls and maintain system integrity
• Monitor system performance, proactively identify risks or bottlenecks (eg change backlog, interface errors, data integrity issues), propose mitigation and recovery measures
• Support digital transformation initiatives (e.g., move to S/4HANA, cloud, process-to-platform transformations) that impact OTC systems
• Ensure data accuracy, controls and compliance with internal policies (e.g., SOX) and external regulations (e.g., export compliance, GDPR, credit-and-collections regulation)
• Define and track key performance indicators (KPIs) for OTC systems (system uptime, change success rate, order-to-cash cycle time, error rates, user satisfaction), report to senior management and drive action plans

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan