Senior Client Success Manager – Data, Cloud & Integration

Company Overview:

Argano is the world’s largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients’ commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of business operations, pinpointing areas of strength and unveiling opportunities for improvement. Argano is at the intersection of operations and technology for digital transformation.

Position Title:

Senior Client Success Manager – Data, Cloud & Integration

The Senior Client Success Manager at Argano is responsible for managing a small to mid-sized portfolio of clients, focusing on relationship development, client satisfaction, and identifying opportunities for growth. This role is ideal for someone with a background in Account Management within technology services, ideally with exposure to Databricks, Snowflake, Tableau, MuleSoft, AWS, or System Integration offerings.

These client-focused professionals act as trusted partners, connecting client needs with Argano’s technical and professional services. They are skilled communicators who can articulate the value of complex technology solutions while ensuring an excellent client experience.

Key Responsibilities

• Build and strengthen long-term client relationships to enhance satisfaction and loyalty.
• Partner with clients to identify opportunities for new or enhanced products and services aligned with their business objectives.
• Conduct client training sessions on new or updated offerings to ensure effective adoption.
• Monitor client satisfaction and proactively address any issues or areas for improvement.
• Collaborate with clients to develop and implement strategies that drive measurable business outcomes.
• Identify and recommend solutions based on an understanding of client needs, market trends, and Argano’s capabilities.
• Develop and execute account plans and sales strategies to drive growth within existing accounts.
• Create, manage, and grow client accounts and relationships, ensuring a seamless experience with Argano.
• Analyze client data and feedback to uncover insights, drive revenue opportunities, and improve retention.

Minimum and Preferred Qualifications

Education:

• Bachelor’s degree in Business, Marketing, Finance, Accounting, or a related field preferred.

Experience:

• 5-8 years of experience in client success, account management, or sales within the technology services industry.
• Experience in cloud data platforms (e.g., Databricks, Snowflake, Tableau, MuleSoft, AWS) or System Integration services strongly preferred.
• Prior client-facing experience such as Client Success Manager, Account Manager, or Sales Representative preferred.
• Proficiency in IT solutions and services.

Skills and Competencies

• Communication: Strong verbal and written communication skills with the ability to convey technical value clearly.
• Leadership: Ability to lead client engagements and coordinate cross-functional teams.
• Technical Knowledge: Understanding of IT services, cloud platforms, and integration solutions.
• Strategic Planning: Ability to develop and execute client success strategies.
• Problem Solving: Skilled at identifying and resolving client issues proactively.
• Data Analysis: Ability to analyze client data to identify trends, insights, and growth opportunities.
• Adaptability: Comfortable navigating diverse client industries and evolving priorities.
• Client Needs Assessment: Keen ability to understand and address client challenges.
• Time Management: Efficient in handling multiple client accounts and priorities.
• Negotiation: Skilled in managing renewals and upsell discussions.
• Cross-Functional Collaboration: Works effectively with sales, delivery, and product teams.
• Upselling & Cross-Selling: Identifies and executes opportunities to expand client partnerships.