United States onlyARETUM, a fast-growing SaaS company that provides innovative solutions in the field of customer success, is looking for a passionate and experienced Business Analyst Customer Success Manager to join our team. As a Business Analyst Customer Success Manager at ARETUM, you will be responsible for driving customer success by understanding customer needs, analyzing data, and providing insights and recommendations to optimize their experience with our products and services.
ARETUM is dedicated to helping businesses achieve their goals through effective customer success strategies. Our solutions empower organizations to enhance customer satisfaction, increase retention rates, and drive business growth. Join us in revolutionizing the way companies engage and delight their customers.
Responsibilities:
- Act as a strong IT business analyst for large, complex projects with high value to the organization
- Works with cross-functional, self-managed development teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement
- Collaborate with Product Owner, Agile teams, and business owners to gather requirements, creating a shared understanding with stakeholders.
- Write user stories and requirements that include clear acceptance criteria.
- Facilitate meetings with development and quality assurance teams to drive the implementation of all functional and non-functional requirements to completion.
- Plan product releases in coordination with customers and development teams.
- Review completed work products prior to delivery.
- Creates SOPs as required.
- Participate in testing when needed.
Requirements
- Highly self-motivated and directed, able to exercise independent judgment and act.
- Excellent analytical and creative problem-solving skills.
- Excellent listening, interpersonal, written, and oral communication skills.
- Logical and efficient, with keen attention to detail.
- Ability to effectively prioritize and execute tasks while under pressure.
- Strong customer service orientation.
- Experience working in a cross-functional team-oriented, collaborative environment.
- Proficiency in MS Office (Word, PowerPoint, Excel, Visio)
- Experience with JIRA/Confluence or similar tools.
Minimum Qualification
- Minimum Secret Security Clearance (or Interim) is required before start.
- IAT Level II Certification (Security+ CE, GICSP, CND, or equivalent) is required before start.
- Bachelor's degree or equivalent experience.
- 10 years of working with software development teams in an Agile environment
- Certified Agile Product Owner or Scrum Master a plus
Benefits
ARETUM is an equal opportunity employer, committed to diversity and inclusion. All qualified candidates will receive equal consideration for employment without regard to disability, race, color, religious creed, national origin, sexual orientation/gender identity, or age.
ARETUM utilizes e-Verify to check employment authorization.
EEO/AA/F/M/Vet/Disabled.
