Business Systems Administrator - IN

Job Description

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50,

Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk.

We’re looking for a Business Systems Administrator to be part of making this happen.

Position Overview and Objective

The Business Systems Administrator partners closely with the Business Applications team,fellow NetSuite administrators, and key business stakeholders to ensure NetSuite (and other important tools like Zip (Procurement/Sourcing) and Navan (Time & Expense), etc.) are used effectively, consistently, and in alignment with shared enterprise standards.

With a strong focus on NetSuite as the core ERP, this role translates Finance, Procurement, and accounting requirements into scalable configurations, workflows, and user-friendly solutions that drive efficiency, control, and continuous improvement.

In addition, working knowledge of procurement and Time & Expense platforms such as Zip,Navan or similar tools is essential, as the role serves as the functional and technical owner of the source‑to‑pay ecosystem, supporting end-to-end processes across sourcing, purchasing, and expense management.

Blending business acumen with systems expertise, the administrator collaborates confidently with Business—from System Admins to Managers—to deliver platforms that operate as strategic assets rather than just supporting tools.

Primary Responsibilities and Duties may include:

System Administration & Configuration

• Execute system changes and process automations based on clearly defined, approved, and prioritized work provided through the Business Applications intake and backlog process.
• Support platform updates and releases by following established testing, validation, and deployment plans; escalate risks or issues identified.
• Perform configuration, workflow updates, and system maintenance for the procurement platform under the guidance of Business Applications Managers and Senior Administrators.
• Maintain accuracy of core system data (approval hierarchies, spend thresholds, vendor records and GL mappings to name a few) in line with documented standards.
• Create and maintain test cases for assigned enhancements and fixes (including regression where applicable), and document outcomes to support release readiness and controlled deployments.
• Support deployments using established best practices, including following change control, completing required validations, and coordinating release steps through the team’s release cadence and readiness reviews to reduce risk and user impact.

Internal Team Partnership & Communication

• Work primarily with Business Applications administrators and managers, supporting requirement clarification and executing work aligned to approved priorities.
• Apply understanding of the end-to-end source‑to‑pay process to support impact analysis and correct execution of requested changes.
• Participate in internal planning, refinement, and review sessions to clarify requirements and implementation details.
• Translate well documented requirements into system configurations; escalate ambiguity rather than independently defining solutions.

Change Execution, & Documentation

• Carry out change and release tasks in alignment with Business Applications to change management and release schedules.
• Contribute to user facing documentation (release notes, how‑to guides, knowledge base articles) using established templates and standards.
• Follow assigned timelines and priorities; communicate progress, blockers, and risks to team leads in a timely manner.

Support & Issue Resolution

• Act as an individual contributor, addressing issues escalated through Business Applications to support channels within defined scope and procedures.
• Troubleshoot common configuration, workflow, access, and data issues using documented procedures.
• Identify repeat issues and flag them for backlog consideration rather than implementing unplanned fixes.

Integrations & System Awareness

• Maintain working knowledge of how the procurement platform integrates with ERP and related systems to support accurate change execution and troubleshooting.
• Validate changes within system scope and escalate integration considerations to senior admins or integration owners.
• Assist with testing and validation activities related to planned integration updates.

Access & Governance Support

• Administer user access and roles according to defined role models and approval processes.
• Assist with reviews, audits, and cleanup activities assigned.
• Follow established governance, compliance, and documentation requirements without deviation.

Key Skills

Solid problem-solving skills.

Ability to understand our organization’s business.

Ability to understand our Business Tool ecosystem.

Understanding iPaaS solutions (e.g. Jitterbit, Boomi, etc.) and how your tool stack connects to other internal applications.

The ability to quickly acquire working knowledge of connected business tools is a plus, these tools include but may not be limited to (Adaptive/Pigment, High Radius, Workday, Navan/Concur/Expensify, Avalara, Coupa/Zip etc.).

Computer literate and proficient in standard office applications for Word, Excel and Outlook.

Collaborative and consultative abilities to work with non-technical end users.

Aptitude for eliciting user requirements and developing both process and technical solutions.

Key Competencies

Working knowledge of SOX compliance and tracking, including active participation in internal and external audits.

Ability to manage individual work efforts as part of the Jira Sprint/Release process.

Working knowledge (preferably in a development environment) of JavaScript/Suite Script, SQL, and HTML.

Exposure to REST/SOAP, APIs, XML/JSON and SSO/TBA

Finance/Accounting exposure and/or background are also preferred.

Minimum Qualifications

3-5 years of systems administration experience

Experience or familiarity with deifferent accounting platforms (e.g., NetSuite, Coupa, Jaggaer, SAP Ariba, Zip, Navan or similar).

Have NetSuite Admin or other certifications, or having Interest in pursuing preferred NetSuite Certifications include ERP Consultant, Financial User, Suite Analytics, Application Developer, etc.

Proficiency in Microsoft Office (Excel, Word, Outlook) for documentation, data analysis, and stakeholder communication.

Willingness to continue growing through experience and/or study and certification.

Minimum expectation of a bachelor’s degree OR equivalent education/experience.

Environment and Physical Demands

Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.

Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.

If located in a company office, it often requires the mobility to physically navigate the space.

In the event of business travel, mobility is sufficient to utilize public and private transport and navigate to essential locations.

May include moving or lifting of 25 pounds or less (e.g. office chairs, reams of paper).

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024),

Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees

Flexible time off and paid volunteer days

RRSP and 401k match

Training and career development programs

Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services

Robust Employee Assistance Program (EAP) with mental health services

Fertility support and paid parental leave

On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our

entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration

Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.