Workspace Support Engineer

About Arcanys

Arcanys launched in 2010 to help entrepreneurs and innovators from Australia, Europe and other parts of the globe accelerate their software development with dedicated remote engineers from the Philippines.

Why work with us?

There’s a unique spirit to Arcanys—manifested in our amazing talents, passion for technology, and a strong focus on everyone’s career and personal development. As a company rooted in people, we make a point to offer exciting work opportunities and foster a culture that everyone can meaningfully contribute to.

Join us as a: Workspace Support Engineer

In this role you’ll get to:

• Provide advanced support and advice to clients on the Google Workspace platform, managing your workload independently and proactively.

• Handle enquiries professionally and within agreed service level agreements.

• Contribute to continual improvement of service and prepare regular reports if required.

• Deliver clear and understandable training to team members and customers on Google Workspace.

• Support Workspace Deployment Specialists and Collaboration Engineers with their project work.

• Actively learn and share knowledge to strengthen the team’s expertise.

• Provide on-call support for clients outside normal working hours via a rota system.

What you’ll need to succeed:

• At least 2 years of experience in a support or operations environment, preferably in a 2nd line or customer-facing service desk/helpdesk role.

• Strong understanding of service management principles, including ticket types, SLAs, and prioritization.

• Ability to analyse and methodically resolve problems.

• Ability to adapt to different stakeholders and build trust quickly.

• Capability to perform multiple tasks across different technical environments.

• Basic knowledge of change management principles and their relation to projects.

• Excellent English communication skills, both written and verbal.

• Confidence with technology and the internet.

• Technical expertise with Google Workspace is desirable.

• Familiarity with Zendesk or comparable ticketing systems.

It’s Great if you have:

• Experience in SaaS/IaaS platforms, specifically Google Cloud technologies.

• Experience in applying technology to resolve customer issues.

The Perks:

We like to make sure the talent is well taken care of, and here are just some of the benefits you will enjoy:

• Top compensation based on expertise – we are only looking for top talent and pay accordingly.

• Long-term work from home + allowances - we let you work from the comfort of your home + amazing allowances you get to enjoy!

• Standard 5 day work week from Monday to Friday.

• Flat management style and open-door policy - no to micromanagement and your voice is being heard!

• Work with the latest technologies - you can hone your skills and work with Australian and European clients + a chance to earn more through our self-training program.

• Enrolment to HMO for a maximum of 3 immediate dependents on your 1st day.

• Incentive-based wellness program.

• Free consultations with Arcanys registered nutritionist-dietitians.

• Free access to our very own Arcanys CrossFit gym (or get a company-sponsored membership in a different gym, whichever suits your needs best.