United States onlyWhy This Role Is Important to Arcadia
The Solution Engineer is a cornerstone of Arcadia’s sales process, serving as the strategic and technical partner to our sales team, leadership, and clients. This role bridges the gap between client needs and Arcadia’s innovative healthcare data and analytics platform, ensuring our solutions align with the complex challenges of today’s healthcare landscape.
By bringing deep healthcare expertise and a consultative approach, the Solution Engineer plays a critical role in:- Showcasing the impact of Arcadia’s platform through tailored demos and solutioning- Translating client challenges into actionable use cases, aligning Arcadia’s capabilities with their strategic goals- Engaging with stakeholders to address follow-up questions, solve problems, and clarify technical details- Collaborating with subject matter experts across the organization to deliver accurate, insightful, and high-value solutions
This role is vital for helping prospective and existing clients fully understand the transformative potential of Arcadia’s solutions, while empowering our sales team to succeed in a competitive and dynamic healthcare landscape.
What Success Looks LikeIn 3 months- Complete all necessary onboarding and training sessions- Attend introductory meetings with key teams (Sales, Product, Customer Success)- Review existing sales materials and demo environments- Start building relationships with key internal stakeholders- Complete and pass the 12 week Solution Engineer Credentialling Course
In 6 months- Participate in client meetings and product demonstrations with senior team members as needed- Successfully lead a full complex product demonstration independently of increasing complexity- Gain a deeper technical understanding of how the product integrates into healthcare workflows (e.g., EHRs, population health tools)- Stay updated on industry standards like HL7, FHIR, and interoperability- Understand key healthcare industry trends, regulations, and challenges (e.g., CMS guidelines, ACOs, payer-provider collaborations)- Provide input on sales enablement materials or demo improvements- Share field insights with the product team to influence roadmap discussions
In 12 months- Lead a complex deal cycle independently- Contribute to the continuous improvement of demos and the demo environments- Collaborate with leadership to align on key opportunities and challenges for the upcoming year- Provide data-backed recommendations to refine the sales process, product offerings, or market approach
What You'll Be Doing
- Client Engagement and Sales Support
- Act as a market-facing subject matter expert on Arcadia’s solutions, effectively demonstrating the capabilities and benefits of our platform to healthcare audiences
- Support technical aspects of sales pursuits including customer education, product demonstrations, and solution briefings, with a focus on healthcare-specific scenarios
- Actively support and lead deal discovery sessions with key prospect stakeholders, identifying their unique needs and challenges, and effectively mapping our solutions to their specific requirements to drive successful sales engagements
- Guide customers and prospects through the transition process from sales to implementation, ensuring a smooth and informed transition
- Leverage PPT decks/slides and the demo environment to convey complex technical concepts and value propositions in an accessible and persuasive manner
- Develop and write clear, concise, and effective demo scripts tailored to various audiences, showcasing the features and benefits of our solutions while addressing specific client needs and scenarios
- Document and catalogue customer use cases and outcomes, contributing to the ongoing refinement of demo best practices
- Collaborate with internal teams to standardize processes and handoffs, enhancing efficiency across business functions
- Actively collaborate with the cross-functional Arcadia teams (Product, Data Management, Operations, etc.) to optimize our demo environment and ensure our demonstrations are highly effective, relevant, and reflective of the latest healthcare industry needs and technological advancements
- Network with prospects at conferences and events, establishing yourself as an expert in value-based care analytics, healthcare data technology, and Arcadia’s solutions
- Provide input and expertise in the creation of healthcare-focused sales and marketing materials
- Proactively stay informed on healthcare market trends, value-based care initiatives, and CMS programs to maintain a competitive edge in client interactions
- Serve as an internal and external consultant by sharing actionable insights on market developments, informing product alignment, messaging, and strategic decision-making
- Ensure Arcadia’s solutions are presented in ways that resonate with clients, reflecting a deep understanding of current and emerging industry needs
- Commit to ongoing professional development, focusing on healthcare technology, value-based care, and the evolving needs of the healthcare industry
- Take initiative to explore and master Arcadia’s platform and solutions, using this expertise to independently problem-solve and effectively address client challenges
- Collaborate with the team to share insights, refine solution messaging, and enhance collective knowledge to ensure alignment with market demands and client expectations
Demonstration and Presentation Development
Collaboration and Process Optimization
Marketing and Networking
Market Awareness and Strategic Consultation
Continuous Learning and Team Contribution
What You'll Bring
- Minimum 5 years of demonstrated experience in a client facing role within the healthcare sector
- Strong understanding of healthcare dynamics - particularly in value-based care and population health management
- Excellent presentation skills, with the ability to engage and educate a wide ranging audience, from CEOs to program managers
- Demonstrated ability to remain flexible and think critically in dynamic situations, providing clear and accurate responses to customer questions and use cases as they arise
- Creative problem-solving skills and the ability to communicate complex technical solutions to diverse audiences
- Strong interpersonal and teamwork skills, capable of working collaboratively with various departments
- Familiarity and experience with healthcare technologies (EMRs, EHRs, etc.)
- Proficiency in using Microsoft applications (Word, Excel, PPT, etc.)
- Bachelor’s degree or equivalent experience
Would Love For You To Have
- You love public speaking and delivering persuasive presentations
- You’re flexible and can think on your feet and pivot a demonstration based on client need
- You love to dive deep into multiple topics and wear a few different hats
- You can confidently navigate and present complex topics, even when details are uncertain or evolving
- You have a knack for simplifying complex concepts to make them clear and accessible for diverse audiences
Protect YourselfIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
