United States onlyWe seek an enthusiastic, motivated, and dedicated CS/VIP professional to join our team as a Player Development Specialist for ARB Interactive. This role will ensure a seamless and enjoyable experience for ARB Interactive Prospect and VIP Players.
Requirements
- Deliver enthusiastic and personalized support to ARB Interactive Prospect and VIP Players
- Work with CS and VIP Management to share insights regarding player preferences, needs, and making recommendations as needed
- Identify trending topics impacting sentiment for improvements within the broader organization
- Initiate outbound contacts to players including but not limited to low Kustomer CSAT survey responses, VIP survey followup and jackpot follow ups
- Develop deep expertise in ARB Interactive technology, policies, and best practices
- Communicate effectively with Players, specifically prospect and VIPs, through chat, email, and phone
- Troubleshoot and resolve issues efficiently, ensuring comprehensive issue resolution
- Multi-task across multiple tools or resources while being engaged with Players
- Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude
- Take on additional responsibilities as needed based on evolving business and market needs
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Flexible Work Hours
- Opportunities for Advancement
- Diverse and Inclusive Work Environment
- Professional Development Opportunities
