Professional Services Leader

Professional Services Leader

About ArangoDB

At Arango, we believe the first generation of enterprise AI missed something essential: context.

Models were powerful, but they didn’t understand the context needed to deliver accurate answers.

That’s why we’re building the trusted data foundation for Contextual AI—the System of Context that powers the next generation of intelligent applications.

The Arango GenAI Data Platform unifies graph, vector, document, key-value, and search in one integrated environment, giving teams everything they need to build GraphRAG, HybridRAG, and agentic solutions that deliver accurate answers, limitless scale, and cost efficiency.

We’re a global team based in California and Cologne, united by curiosity, collaboration, and a passion for helping developers, data engineers, and technology leaders innovate faster and smarter with AI. Thousands of innovators at companies like NVIDIA, HPE, the London Stock Exchange, the US Air Force, NIH, the French Ministry of Defense, Synopsys, and Articul8 trust Arango to power real-world AI in production.

If you’re excited about shaping the future of Contextual AI, come build with us.

Role Overview

As Professional Services Lead, you will architect and deliver high-impact solutions, ensuring customer success through expert guidance, project execution, and strategic advice. You'll oversee the end-to-end engagement lifecycle—from scoping through deployment to adoption refinement—while scaling the services organization globally and collaborating cross-functionally to reinforce ArangoDB’s market leadership.

Location: Remote-first (U.S. or EMEA timezone), with flexible travel (~50% initially)

Reports to: Chief Product Officer

Key Responsibilities

• Design, build, and manage the Professional Services team, including Implementation Architects, Technical Consultants, and Services Operations.
• Build, refine, and scale service offerings: consulting engagements, proof-of-concepts, architecture reviews, migrations, custom integrations, and training.
• Own project delivery and customer satisfaction, ensuring high quality and measurable impact.
• Engage in pre-sales with persuasive technical presentations, architecture workshops, PoCs, and demonstrations in close coordination with Sales and Solution Engineering teams.
• Provide thought leadership, technical evangelism, and technical subject-matter expertise across technical sessions, webinars, customer events, and conferences.
• Collaborate with Product, Marketing, and Services Operations to gather customer insights that inform the roadmap, messaging, and service offerings
• Define and track KPIs across service engagements: utilization, delivery margins, onboarding time, retention, and customer satisfaction.
• Drive continuous improvement in processes, templates, pricing models, service delivery methodologies, and knowledge management.

Requirements

• 8+ years in professional services, solution consulting, or technical services leadership in enterprise software and data platforms.
• Strong technical background in distributed systems, NoSQL/graph databases, multi-model data architectures, and AI/ML use cases.
• Experience building complex data pipelines and integrations (Python, Spark, SQL, ETL tools).
• Proven track record of solution selling, driving PoCs, architecting large-scale customer deployments, and ensuring successful outcomes.
• Leadership to grow, motivate, and scale regional or global services teams, while maintaining operational excellence.
• Comfortable collaborating with Sales, Product, Marketing, Engineering, and Customer Success departments to align strategy and execution
• Hands-on experience with analytics-driven planning and reporting to drive service performance improvements.
• Travel (~50%) for customer engagements, workshops, and industry events.
• Bachelor’s in Computer Science, Engineering, or an equivalent degree. An advanced degree or MBA is a plus.
• Fluent English; multilingual skills appreciated depending on the region focus.
• Other duties as assigned by the manager.

Why ArangoDB?

• Join a high-growth, innovative company that empowers organizations globally with scalable graph and AI-enabled data capabilities
• Work with a diverse, fully remote team across continents and contribute directly to scaling customer impact via professional services.
• Take ownership and make a visible impact on customer satisfaction, platform adoption, and overall business success.

Our headquarters is in San Francisco (US) and we have an office in Cologne (Germany), but most of our diverse team works remotely worldwide. So, do you prefer your desk at home or do you want to join us at one of our locations? Your choice.

The global minds ofArangoDB come from 5 different continents and more than 20 countries. Diverse backgrounds enable us to see new solutions. We invite people from every culture, national origin, religion, sexual orientation, gender identity or expression, and of every age to apply to our positions. All employment decisions are based on business needs, job requirements, and individual qualifications. Arango is committed to a workplace free of discrimination and harassment based on any of these characteristics. We love this diversity and encourage everyone curious and visionary to join the multi-model movement.