Vietnam onlyOur comprehensive product lineup encompasses 25 individual solutions that cater to various aspects a e-commerce retailer will need such as reviews, conversion, marketing, and shipping, all of which are compatible with both Shopify and non-Shopify platforms. Our integrated and bundled solutions deliver a smoother experience for retailers at any stage of their journey.
Joining the AppHub global team is an incredibly exciting opportunity right now. We are currently on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest quality products in the e-commerce marketplace.
About this role:AppHub is seeking a Technical Support Executive to join our Customer Service team. As a Technical Support Executive you will have the opportunity to work with cutting-edge technology and collaborate with top-notch professionals to deliver exceptional service to our clients.
What you’ll do:
- Utilize JavaScript/CSS/HTML to set up and customize our app for customer’s stores.
- Troubleshoot technical issues and provides possible resolutions.
- Respond to and follow up on support inquiries by email, chat and phone. Support Customer Success team (L1-tier) with technical problems.
- Work closely with Partners to implement their requirements and sustain good partnerships.
- Collaborate with other Dev teams for cross-functional integrations. Properly escalate unresolved issues to appropriate internal teams. Document technical knowledge in the form of Knowledge base articles.
- Contribute to build technical documents which can improve processes and help CS teams to fix problems themselves as much as possible.
What you’ll need:
- Strong Technical background in Computer Science, Software Engineering or a related technical field preferred
- Proficient understanding of JavaScript, HTML, CSS.
- Proficient English reading and writing skills.
- Good at problem-solving and debugging skills.
- Good logical thinking.
- Pay attention to every detail/aspect of the work. Preferred Qualifications:
- Communicate fluently in English.
- Have a track record in e-commerce.
Why Choose AppHub?
- 100% Remote Culture: Work from anywhere that brings you happiness.
- Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
- Time Off: 20 days/year, in addition to Vietnam holidays.
- MacBook Provided.
- Collaborative Events: Offline meet-ups, monthly gatherings.
- Continuous Learning: Technical and general workshops, online resources and course reimbursements.
- Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check-up.
- International Exposure: Enhance expertise and English communication skills.
- Supportive Team: Work with talented and friendly team members.
Job Type
- Full-time
Working time
- Working hours: 3:00 PM – 12:00 AM (GMT+7), Monday to Friday with one Saturday per month.
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