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AnomaliAN

Technical Account Manager, SIEM / Security Analytics (Netherlands)

Anomali Inc. is an American cybersecurity company that develops and provides threat intelligence products and AI-powered security analytics.

Anomali

Employee count: 201-500

Netherlands only

Company:

Anomali is headquartered in Silicon Valley and is the Leading AI-Powered Security Operations Platform that is modernizing security operations. At the center of it is an omnipresent, intelligent, and multilingual Anomali Copilot that automates important tasks and empowers your team to deliver the requisite risk insights to management and the board in seconds. The Anomali Copilot navigates a proprietary cloud-native security data lake that consolidates legacy attempts at visibility and provides first-in-market speed, scale, and performance while reducing the cost of security analytics. Anomali combines ETL, SIEM, XDR, SOAR, and the largest repository of global intelligence in one efficient platform. Protect and drive your business with better productivity and talent retention.
Do more with less. Be Different. Be the Anomali.
Learn more at http://www.anomali.com.

Job Description

We are looking for a dedicated, ambitious, curious and self-driven, multi-lingual Technical Account Manager (TAM) to join the EMEA Customer Success team. The TAM is a technical subject matter expert focused on our customers’ success. As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires. By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face. You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts. The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.

Duties & Responsibilities:

o Serve as an Anomali Platform power user; help our customers achieve success with the technology
o Build strong customer relationships, especially with key customer stakeholders
o Address customer’s technical requests; proactively identify and resolve issues
o Provide advice, guidance, and technical know-how to ensure successful usage and adoption
o Manage customer expectations while holding them accountable
o Be your customer’s advocate and internal champion
o Promote advocacy
o Track key account metrics; communicate progress to internal and external stakeholders
o Engage with the Onboarding Engineers to ensure a smooth transition
o Engage with Technical Support to ensure speedy resolution of customer issues
o Engage with Engineering to resolve customer reported issues
o Partner with Sales to ensure an exceptional customer experience
o Engage with Product Management to promote customer feature requests

Qualifications

Required Skills and Experience

  • Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
  • Professional fluency in Dutch and English. Additional regional language skills like German, French or others are preferred.
  • Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas:
o SOAR
o SIEM
o Firewalls
o EDR / XDR
o Security Controls & Logs
  • Significant experience working in enterprise accounts, SecOps, and Threat Intel
  • Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc)
  • Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc)
  • Experience in managing multiple stakeholders and projects as a lead and team player
  • Customer-first attitude; a listener who is customer-oriented and attentive to their needs
  • Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
  • Works well under pressure with a high tempo of operations
  • Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
  • Experience in using Gainsight, SalesForce, and JIRA preferred
  • Willing to travel up to 25% of the time.
  • Located in and authorized to work in the Netherlands.
Equal Opportunities Monitoring
It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.
If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at recruiting@anomali.com.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Netherlands +/- 0 hours

About Anomali

Learn more about Anomali and their company culture.

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At Anomali, we are revolutionizing cybersecurity through groundbreaking technology and industry advancement. Founded in 2013, originally as ThreatStream, our company has consistently been at the forefront of developing innovative solutions to combat evolving cyber threats. In 2016, we rebranded as Anomali, introducing new products and a novel approach to threat intelligence, including SaaS and on-premise platforms that empower customers to upload their logs for analysis. Our core mission is to provide organizations with the tools to detect, investigate, and respond to cyber threats effectively. We launched ThreatStream, our flagship threat intelligence platform (TIP), in 2013, which utilizes diverse sources to track known threats and monitor for security breaches. This was followed by Anomali Match, an enterprise threat detection service that correlates data against threat intelligence for existing indicators of compromise (IOCs). More recently, in 2023, Anomali has pivoted to providing security analytics powered by artificial intelligence (AI), further enhancing our capabilities to protect our clients.

Our innovation extends to collaborations and product development aimed at providing comprehensive security solutions. Anomali has partnered with Microsoft to integrate threat intelligence from ThreatStream with security insights from the Microsoft Graph security API, enabling companies to correlate cloud service and network activity with adversary threat information. We also introduced Anomali Lens in 2019, a web-browser extension that highlights and collects relevant threat data from web pages, seamlessly integrating it with ThreatStream and Anomali Match. In March 2022, we launched our Cloud-Native XDR (eXtended Detection and Response) solution, which works in conjunction with our threat intelligence and IOC repositories to help organizations bolster their existing security infrastructure. This solution can be integrated with frameworks like MITRE ATT&CK. Anomali is committed to fostering a collaborative security ecosystem, evidenced by our Anomali Preferred Partner Store (Anomali APP Store) and our Resilience Partner Program. We work with a wide range of organizations, from government bodies like the Bank of England to major corporations such as Citigroup and Alaska Airlines, to deliver cutting-edge cybersecurity. Our AI-Powered Security and IT Operations Platform is designed to modernize security operations by integrating ETL, SIEM, Next-Gen SIEM, XDR, UEBA, SOAR, and TIP into a single, powerful platform, all navigated by the Anomali Copilot.

Employee benefits

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Prescription drug coverage

Prescription drug coverage is included in the health coverage.

Health Insurance

Full-time employees are eligible for health coverage – effective their first day of employment.

Unlimited Flexible Time Off (FTO)

Unlimited Flexible Time Off (FTO) in the United States. Time Off outside of the United States will follow country specific guidelines.

View Anomali's employee benefits
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Anomali hiring Technical Account Manager, SIEM / Security Analytics (Netherlands) • Remote (Work from Home) | Himalayas