Customer Success Manager - South Africa

A fast-growing U.S.-based EV charging infrastructure company is seeking a highly organized Customer Success Manager to support post-sales operations, customer onboarding, and long-term account success.

Requirements

• 4+ years of experience in CX, Account Management, Customer Success, Operations, or Post-Sales Implementation roles (ideally for U.S. Clients)
• Strong experience managing customers after a complex sale with onboarding-heavy workflows that require strong follow-up and operational ownership
• Familiarity building workflows, templates, and operational tracking systems to improve execution and accountability
• Excellent written and verbal English communication skills (C2 required)
• Highly organized with exceptional attention to detail
• Familiarity with tools such as HubSpot, Google Sheets, Bill.com, Slack, and internal dashboards
• Ability to work independently and thrive in fast-paced startup environments with evolving priorities
• Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)
• Experience in EV infrastructure, utilities, property management, construction coordination, or implementation-heavy operational environments
• Experience supporting recurring billing models or B2B account operations
• Experience working in U.S.-based startups or high-growth technology companies
• Experience balancing both customer-facing account management and internal operational execution

Benefits

• Training & Development