United States onlyA pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.
The Renewals team is responsible for building relationships with customers to ensure customers renew and expand their work with Amplify by following up with customers and striving to become the customers' trusted advisors.
The Associate Renewal Specialist will work with the Renewals team to assign the renewal case queue, maintain a clean pipeline, and support ongoing projects. This role reports to the Manager, Renewals.
Essential Responsibilities:
Optimize the renewals case queue to ensure efficiency and accuracy.
Oversee process-related tasks to support the smooth execution of renewal operations.
Escalate service issues to appropriate teams and work collaboratively to achieve resolution while maintaining high customer satisfaction.
Contact schools or districts to update renewal contact information.
Maintain accurate and up-to-date opportunity records in Salesforce.com.
Participate in additional projects as assigned to support the broader objectives of the Renewals team.
Minimum Qualifications:
1+ years of work experience in a fast-paced corporate environment and/or educational setting.
Self-motivated, diligent, persistent, and dependable.
Service-oriented with excellent customer service skills.
Strong written and verbal communication skills
Ability to learn about complex products in the education market and clearly communicate them to customers.
Preferred Qualifications:
1+ years of professional work experience in the K-12 education space
Proficiency with Google Suite
1+ years of experience with Salesforce
Ability to adapt to the changing needs of the customer
Compensation:
The hourly rate range for this role is $20.00 - $25.00.
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [email protected].
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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
