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Corporate ServicesJob Description
Job Description
HOW MIGHT YOU DEFY IMAGINATION?
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us
Patient Access and Reimbursement Operations Senior Manager,
Live
What you will do
Let’s do this. Let’s change the world! The Patient Access and Reimbursement Operations Senior Manager is part of the Patient Support team for our Medical Benefit Portfolio and reports to the Director of Operations, Patient Access and Reimbursement.
Responsibilities will include:
- Operational initiatives as it relates to the Care Center and reimbursement support services offerings, patient and HCP.
- Serving as a business lead for system design and development for care center tools including but not limited to CRMs, HCP facing platforms, and field analytics insights (i.e. Pulse, TAR, HCP Portal).
- Lead, supervise, and foster the career development of the Hub Services team
- Design patient and provider coverage support processes (e.g., identification of existing and new sources of coverage, review of standardized PA/appeals forms and other relevant resources, including establishing SOPs (including points of entry)
- Lead for system related operational support including field training and issue resolution
- Serving as the patient access lead for new initiatives within the Care Center team as it relates to system operational initiatives with strategic vendors.
- Managing the coordination of payor updates with strategic vendors across portfolio to include plan updates and electronic benefit verification impacts
- Coordinating with Care center team to develop system driven operational SOPs
- Working cross functionality to drive system efficiencies across all patient access vendors (i.e. field reimbursement team, fulfillment and nursing support vendors)
- MAC submission of above brand call center materials, including trainings
- Evaluating opportunities across the entire PSP portfolio
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications:
Basic Qualifications
Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization
Or
Master’s degree and 4 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization
Or
Bachelor’s Degree and 6 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization
Or
Associate’s Degree and 10 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization
Or
High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization
Preferred Qualifications
- Access and Reimbursement experience from a program development, marketing, sales, operations standpoint
- Call center or reimbursement hub management experience within pharma or consumer industries
- Two years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
- Consulting skill-set a plus including critical thinking, project planning, presentation skills, PPT, Excel
- Process management experience in order to build greater efficiencies and optimize programs
- Program innovation and continuous mind-set in order to deliver the best experience to our customers
- Strong analytic experience, including basic financial modeling and Microsoft Excel skills with attention to detail
- Strong project management skills to track complex projects thru completion on time and within budget
- Strong communication skills – strong spoken and written communication skills to translate Amgen business requirements into operational programs at a partner operation, and ability to optimally navigate to win-win agreements across diverse internal and external partner groups
- Leadership skills – ability to provide direction, strategy, and mentoring to assigned operations managers
Thrive
What you can expect of us
As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
- Vast opportunities to learn and move up and across our global organization
- Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
- Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Apply now
for a career that defies imagination
In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
careers.amgen.com
Equal Opportunity Statement
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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