Key Account Manager

Career Category

Job Description

Accountability

To the Senior Manager Sales

• Maximizes promotionof our products based on a multi stakeholder approach (KOLs, Pharmacy, lead local clinicians)
• Ensure promotion objectives in the hospital accounts in territory
• Builds and maintains high quality customer relationships as well as internal cross collaboration
• Differentiates Amgen and our products from competitors
• Ensure relevant information is shared other stakeholders at Amgen

Responsibility

Planning

• Map decision processes and identify key decision makers
• Implement and monitor an action plan for the accounts on territory based

on deeper analysis of TA influenced by different factors, insights:

• competitors,
• customers,
• reimbursement changes, situations
• new therapies
• Effective in customer planning in line with the marketing strategy,

implement C360

• Achieves/exceeds POA and tracks C360 KPIs (Tableau)
• Account level planning of interactions based on customer preferences
• Contribute to development of the marketing/commercial strategy
• Scanning business trends and business opportunities (prepare for the

future)

Execution

• Build relationships with identified stakeholders
• Execution of planned activities in matrix organization
• Proactively act on the territory, raise challenges to other departments,

suggest appropriate actions/solutions, involve relevant functions

• Usage of different complimentary channels to engage with customers

(focused on F2F, remote and hybrid) and skilled in usgae of different IT

tools (Webex, Miro, MS teams)

• Operates withinthe agreed expense budgetaligned with POA priorities

Tracking

• Follow-up and update account analysis, stakeholder analysis ensuring

developing understanding of customer needs

Outputs

• Action plans per Account
• High quality internal and external customer relationships
• Differentiate Amgen and our products
• Meet promotion targets for the territory

Periodic activity reports in covered area

Qualifications

Minimum Requirements

Bachelor’s degree in life science or (bio) medical sciences

5-8 years of experience as Biopharmaceutical Rep promoting pharmaceutical products

Demonstrated track record of introduction of new products

Thorough knowledge of the majority of decision makers in his/her area

Proficient in doing scientific/promotional presentations

Demonstrated track record of working with objectives and achieving them

History of working in innovative and/or multinational companies

Able to read scientific articles and to do oral presentations in English

Digital affinity, able to use different digital tools on skill level

Advantage:

Experience in hospital pharmaceutical products

History of working in complex and cross-functional teams

Experience as Key Account Manager minimum three years

Fluency in English, both in oral and written communication

Competencies

• Strong leadership skills
• Strategic thinker to manage a complex portfolio and maximize overall account return
• Able to think long-term as well as short-term
• Strong analytical skills to assess the profitability of different scenarios
• Creativity and capacity to explore and propose different alternatives
• Good medical background to be able to know thoroughly our products
• Excellent interpersonal/communication skills to interact with clients and colleagues
• Objective/results and customer oriented
• Able to work under pressure