United States onlyOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Global Consulting Services (GCS) are part of Cencora. We are seeking a Specialist Medical Information to join our team remote based in the United States.
As Specialist Medical Information you will assist with the Medical information operational tasks and all aspects of technical delivery and project management.
Responsibilities:
- Support remotely-managed call center by managing inbound calls and emails, providing accurate, timely, and compliant responses to healthcare professionals, patients, and other stakeholders.
- Address Medical Information requests (MIR) from multiple programs and sources using approved response documents.
- Ensure that all the MIR are processed and documented according to GCS and client procedures, and project working practice.
- Identify and document adverse events (AE), product complaints, and quality issues according to GCS and clients procedures.
- Report AE information to the pharmacovigilance department.
- Collaborate with GCS and client's internal teams, including regulatory, medical affairs and marketing to provide scientific support as needed.
- Participate in client's product training, diseases and therapeutic areas, as per project requirement.
- Support project team on any report clarification, metrics, volumes, KPIs and compliance investigations.
- Escalate L2 MIR as per project agreement.
- Support in internal and external audits.
- Perform quality control of MIR to ensure adherence to project requirements and procedures.
- Reconcile medical information reports with adverse events and product quality complaint reports within the agreed timelines.
- The employee agrees to take over primary listed tasks and responsibilities in other service lines, project management activities as client contact point and additional reasonable tasks that align with their abilities, qualification and training, if required.
- Available to work some late shifts (till 8PM EST)
Education:
- Professional education or University degree in Life Science.
Work Experience:
- 2-3 years Medical Information experience
- Basic understanding/knowledge in the field of pharmacovigilance is desirable
Skills and Knowledge:
- Comfortable monitoring phone calls as a significant part of this role
- Ability to prioritize and manage own time and tasks.
- Ability to manage internal and external (client) relationships on operational / day-to-day working level as well as client's team lead level.
- Good communication skills (written and verbally); capability to point out issues and provide potential options for solution in the area of expertise.
- English business fluent
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeSalary Range*
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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