AmerisourceBergenAM

Customer Success Manager (PV)

Cencora, formerly AmerisourceBergen, is a global pharmaceutical sourcing and distribution services company, partnering with healthcare providers and pharmaceutical manufacturers to improve product access and patient care. It was formed in 2001 and rebranded in 2023.

AmerisourceBergen

Employee count: 5000+

United States only

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsible and accountable for client engagement activities and the deliverables instilling confidence in the customer through effective stakeholder management, establishing governance structures and driving successful customer outcomes. CSMs are pivotal in developing and fostering strong relationships with clients built on delivering exceptional expertise, quality and value. This role will be expected to lead and build relationships with senior stakeholders, subject matter experts, and business process owners at multiple levels throughout the organization and within the customer landscape

  • Overall accountability for complexity 2 customer engagements
  • Responsible and accountable for assigned project to ensure it is within expected costs, resources, timelines and budget and meets expected quality standards;
  • Responsible to determine project scope and objectives, oversee project plans and monitor progress;
  • Responsible to predict resources needed to reach project objectives, establish clear roles and define output they need to deliver;
  • Responsible for implementing governance structure with defined roles and responsibilities and escalation pathways
  • Identifies and proactively manages risks and leads mitigation measures
  • Ensures effective and transparent communication and working relationships with Client and project (workstream) team members;
  • Manage change with the team when necessary to meet project deliverables;
  • Accountable that all project team are onboarded, trained accordingly and aware of their responsibilities within the engagement

EDUCATION

  • Bachelor’s degree in a relevant discipline and/or PMP certification or equivalent experience..

EXPERIENCE

  • Project Manager experience in a fast-paced office environment.
  • Several years’ experience and profound knowledge and expertise, regarding relevant legislative and non-legislative guidelines on pharmacovigilance.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

-

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

.

Affiliated Companies:

Affiliated Companies: PharmaLex US Corporation

About the job

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Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

United States +/- 0 hours

About AmerisourceBergen

Learn more about AmerisourceBergen and their company culture.

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Cencora, formerly known as AmerisourceBergen Corporation, stands as a prominent global pharmaceutical solutions organization. The company was formed in 2001 through the merger of AmeriSource Health Corporation and Bergen Brunswig. Operating with a clear purpose, Cencora is dedicated to creating healthier futures by improving the accessibility and efficiency of pharmaceutical development and delivery worldwide. The organization partners extensively with pharmaceutical innovators, healthcare providers, and pharmacies across the entire value chain. This collaboration aims to optimize market access for therapies, ensuring that medications reach patients effectively and reliably.

With a significant global presence, Cencora employs a substantial workforce of over 46,000 team members. These individuals contribute to positive health outcomes by facilitating the secure and dependable delivery of pharmaceuticals, healthcare products, and comprehensive solutions. The company's operations span numerous countries, including major distribution networks in the United States and Canada, as well as packaging facilities in the U.S. and the United Kingdom. Cencora's core business revolves around pharmaceutical distribution, but it has strategically expanded its platform to include a wide array of pharma and biopharma services. These services are designed to support pharmaceutical innovation, from pre-commercialization and clinical trial stages to broad market availability and patient adherence programs. The company handles a significant portion of all pharmaceuticals sold and distributed in the United States and serves a diverse clientele, including acute care hospitals, retail pharmacies, medical clinics, and veterinary practices. In August 2023, AmerisourceBergen officially rebranded to Cencora, a name chosen to reflect its unified global presence and its central role in healthcare.

Employee benefits

Learn about the employee benefits and perks provided at AmerisourceBergen.

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Vision insurance

Vision care benefits.

401(K)

Retirement savings plan.

Dental insurance

Dental coverage for employees.

Company equity

Opportunity for company equity.

View AmerisourceBergen's employee benefits
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AmerisourceBergen

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