United States onlyOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Under general direction of the Contracting & Compliance Director, the Contracts Support Analyst II is responsible for drafting and processing contracts for sales and operations support.
Responsibilities
Responsible for templating, drafting, and processing contracts and contract change communications.
Maintains customer satisfaction and communicates performance measures and policies and procedures.
Works on special projects as directed.
Responds to inquiries received through direct email, shared inbox, or phone with customers.
Performs related duties as assigned.
Analyze daily, weekly, monthly production reports for accuracy, inconsistencies and and abnormalities in processes.
Able to thoroughly develop, create and maintain detailed procedures.
Work with all levels of management, if needed, to perform data analysis and to identify trends that impacts operating processes.
Able to identify issues that impact customer, vendors and proactively communicate findings, suggesting improvement solutions to management.
Utilize production reports to determine the root causes of issues and recommend solutions in assisting the resolution of the problem.
Analyze customer purchase histories and perform additional related research to improve business process and reduce error rates.
Education and Work Experience
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program; normally requires a minimum of three (3) years progressively responsible related experience.
Skills and Knowledge
Strong customer service
Ability to communicate effectively both orally and in writing
Ability to work well in a team environment
Strong organizational skills; attention to detail
Strong analytical skills; ability to analyze data/situations quickly
The ability to exercise sound judgment and initiative
Goal oriented and motivated
Strong interpersonal skills
Strong problem solving skills; ability to work through difficult tasks
Ability to perform tasks with a high degree of accuracy; thorough
Capable of making effective decisions to achieve goals
Resourceful in pursuing or recommending new ideas and/or procedures
Ability to implement processes resulting in satisfactory audit practices
Proficiency with Microsoft Excel, Word and Outlook
Preferred experience with Salesforce and Adobe Acrobat.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeSalary Range*
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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