Regional Client General Manager, Americas

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Regional Client General Manager acts as the primary point of contact for our global clients’ strategic needs in the Americas region. Transforming and operationalizing global strategy into regional processes and needs. in addition, they are passionate about identifying and delivering new opportunities, driving client and traveler happiness, supporting strategic solutions, promoting GBT’s capabilities, and retaining and growing some of our most important clients. The Client Manager’s role is to identify innovative solutions, to have a strong understanding of the client and competitors, and an in-depth knowledge of the travel industry. Working with a hard-working team in a collaborative environment, the regional client manager will ensure that client initiatives are fully delivered, and expectations are exceeded. This position is an excellent starting point to grow your journey at GBT into the global customers.

What You'll Do:

In order to drive growth, develop innovative beneficial and client focused solutions, and increase retention, the Client Manager will be responsible for:

• Possessing an in-depth understanding of your client’s strategic objectives, key drivers of success, organizational culture, and business objectives.
• Providing mentorship to customers in the transformation of global goals and strategies to optimize performance across their regional program.
• Identifying outstanding travel needs in the regiona, and developing innovative solutions to enhance efficiency & improve traveler/caller experience during service fulfillment.
• Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events)
• Building a web of influence at key levels within the account.
• Understanding and supporting the dynamic needs of the customer in the region.
• Completing regional strategic account plans, focused on identifying business opportunities that enhance and optimize the customer experience,
• Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
• Leading the improvement of the American Express Global Business Travel value proposition through consultation, technology road mapping and optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing regional P&L management for the account.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes American Express Global Business Travel products, and specifically uses MI, benchmarking, and technology as critical value drivers.
• Enhancing the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.

What We're Looking For:

• Proven success and demonstrable positive results in a account / client management, and or Project Management, experience
• Shown success in upselling products, services and solutions increasing client revenue and profitability.
• Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
• Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A great range of communication and presentation skills.
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Strong analytical approach.
• Previous large market /multinational client experience preferred.
• Possess a strong understanding of the Global Business Travel marketplace.
• Travel Operations knowledge required.
• Demonstrated knowledge of Business Travel Service Delivery and Client Management.
• Solid understanding of Business Travel Service Delivery technology/tools and processes.
• Advanced software skills (MS Office) required.
• Strong Business English capabilities required (other languages are welcome!)
• A reputation for trust, integrity and getting things done

Location

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!