EFT Banking Operations Officer

Amalgamated Bank is seeking an EFT Banking Operations Officer to ensure all Electronic Funds Transfer (EFT) rules/compliance requirements are adopted. Responsible for ensuring staff adherence to all departmental controls and established Bank procedures. To manage all aspects of wire transfer processing including Risk Management. Ensure the Electronic Banking Department is compliant with Bank policies pertaining to wire transfers.

By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions:

1. Manage all operational aspects of ATM/debit card reconciliation, claims process, ACH incoming exception items, unposted, reclamations, unauthorized EFT transfers and ensure compliance with all Bank and regulatory policies.
2. Oversee staff workflow. Manage and develop staff using motivational, educational and developmental tools to achieve maximum efficiency in area of operations.
3. Test and implement new products within areas of responsibility and make recommendation for improvement and enhancement of existing departmental operations.
4. Act as backup to all functions in EBD.
5. Review open issues ensuring timely completion, appropriate resolution and documentation.
6. Monitor settlement, investigate and resolve differences.
7. Review, approve and clear billing entries from various networks and vendors.
8. Manage the distribution of income from ATM surcharge, customer services charge and network Interchange related to ATM operations.
9. Prepare all reports relating to electronic banking activity.
10. Perform monthly interdepartmental audits to ensure staff compliance with department policies and procedures.
11. Maintain department databases, spreadsheets and forms.
12. Review general ledger and settlement account proofs.
13. Maintain department schedules and manage staff training. Review and approve staff’s time sheets.
14. Reconcile daily money and wire transfer totals.
15. Monitor the Bank’s monetary status at the Federal Reserve and report any discrepancies to senior management for further action.
16. Manage all aspects of EBD Wire Transfer operations including risk management.
17. Download monthly Report from Bank of New York Mellon.
18. Ensure the Federal Reserve Wire Report from Fedline is downloaded daily and stored on department drive.
19. Conduct Disaster Recovery (DR) Test for department as required.
20. Perform administrative duties as directed by manager.
21. Maintain Successful Audit review.

Knowledge, Skills, and Experience Requirements:

1. BA degree or equivalent experience.
2. Knowledge of various Electronic Funds Transfer (EFT) Network’s rules/ Compliance requirements.
3. Minimum of (3) three years EFT Banking Operations experience.
4. Basic knowledge of branch and Bank’s back-office operations.
5. Excellent verbal/written communication, interpersonal and supervisory skills.
6. Proficient computer skills including Word, Excel and Access.
7. Strong analytical skills to resolve issues and discrepancies.

Our job titles may span more than one career level. The starting base salary for this role is between $75,000.00 – $85,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.