United States onlyThe Quality Improvement Specialist plans and executes organization-wide improvement projects in order to improve organizational performance and promote efficient use of resources through effective design, measurement and analysis of key clinical and operational processes. Applies statistical techniques, root cause analysis, Lean, Six Sigma, and other process improvement tools and techniques with subject matter experts to drive effective interventions and track the implementation of those interventions. The Quality Improvement Specialist will manage several projects simultaneously.
This position is full-time remote. Selected candidate must reside in North Carolina. Occasional travel for onsite meetings at the Home office (Morrisville, NC) may be required.
Responsibilities and Duties
Manage interdepartmental projects to achieve quality targets-
- Form a team of experts required for effective completion of the project, documenting the projected resources, dates, and goals
- Develop and adhere to a timeline and list of tasks and resources should be generated that will describe the project in detail and plot important dates, meetings, and prospective finish
- Prepare and present project reports on a regular basis to the Project Team, Executives, and the Board of Directors
- Conduct regular meetings with team members to discuss the status of the project and also to make necessary changes and improvements to achieve the desired results
- Motivate and influence staff assigned to the project in order to accomplish task(s) successfully Statistics, Sociology, Economics, Public Health, Business Administration, Organizational Development, Psychology or related social science
- Identify and promptly address any problems that may pose a risk to achieving the desired outcome of the project within the time and budget constraints
- Create and deliver presentations and trainings to variety of internal and external stakeholders as needed
Identify the root causes of quality issues to ensure the problem is well defined and can be addressed
- Leverage lean concepts to identify nonvalue-added elements and activities, and are able to use quality tools to identify failure points in processes
- Conduct process mapping exercises, design effective data collection plans, understand sources of performance variation, and communicate these principles effectively to a broad audience
- Define success targets based on internal and external requirements as well a well thought out business case
Effectively measure the key output variables to ensure all performance changes are accurately assessed
- Conduct statistical analysis of initial and repeat measures to evaluate efficacy of interventions and to improve approach to successfully resolving root cause as needed
- Design appropriate sampling plans and measurement systems to assess process capability and overall system performance
- Evaluate validity and accuracy of data sources to draw appropriate conclusions
Analyze changes in performance to determine the impacts of interventions
- Perform any required data analysis to evaluate performance gaps
- Prepare comprehensive reports to ensuring adequate documentation and methodology to support findings and recommendations
Design and lead the implementation of effective interventions to drive improvement
- Generate and evaluate solution ideas using Lean methodologies to reduce and prevent waste
- Develop plans for implementing proposed improvements, including conducting pilot tests or simulations, and evaluate results to select the optimum solution
Develop a sustainable monitoring process and procedure that will ensure long-term success
- Verify reduction in failures due to the targeted root cause
- Ensure that all staff involved in the improvement efforts are trained to sustain the improvements and have a robust monitoring plan to detect future performance issues
Minimum Requirements
Bachelor’s degree and five (5) years of experience leading project teams focused on large-scale quality improvement efforts and/or experience gathering, editing, and analyzing data for social and economic research;
or
Master’s degree and three (3) years of experience leading project teams focused on large-scale quality improvement efforts and/or experience gathering, editing, and analyzing data for social and economic research.
Special Requirement
Certification as a Lean practitioner and/or Six Sigma Black Belt is required within eighteen (18) months of employment
Knowledge, Skills, & Abilities
Advanced Project Management skills
Advanced Quality Improvement Methodologies (Lean, Six Sigma, Kaizen, etc.)
Advanced Data Collection & Analysis skills
Advanced Microsoft Applications (Excel, Word, PowerPoint etc.) skills
Advanced Communication Skills
Advanced Collaboration Skills (problem-solving, mediation, conflict resolution and teamwork)
Knowledge and experience with NCQA and HEDIS measurements
Medicaid Experience
Financial management skills
Salary Range
$66,240 -$84,465/ Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
- Medical, Dental, Vision, Life, Long Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility
