Regional Service Manager North West

Regional Service Manager

Location: Field Service North West

We have an exciting opportunity for a Regional Service Manager to join our exceptional team in Scotland. The selected candidate will play a vital role in ensuring the profitability of our Field Service activities by providing vehicle repairs to our valued ADL customers, both chargeable and under warranty. They will actively seek and pursue all opportunities for chargeable business, making a significant impact on our success.

The Company

• Come join Alexander Dennis. We are transforming public transport globally by designing, manufacturing, and servicing the cleanest and greenest buses and coaches for our customers.
• In a nutshell, we build buses and coaches. In fact, more than half of the buses you see on the roads in the UK are built by Alexander Dennis. We have a huge responsibility to keep the world moving.
• We are saving the planet. Our purpose is to support Governments globally with their push to reduce pollution and improve air quality by building greener, more eco-friendly buses.
• We love our customers. So much so, almost every bus we build is bespoke – what the customer wants, we will do our best to deliver.
• We have a fantastic Canadian parent company called NFI. They welcomed us into the family in 2019, and we haven’t looked back ever since.
• We are building back and growing again, winning new orders in Germany and Ireland which will be manufactured right here in the UK.
• Our global footprint is pretty impressive. We have a presence in some super cool places across the world from Hong Kong to Auckland to Toronto.
• Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.

What does that mean for you?

• Generous salary package – we reward our people at the level they deserve.
• A 37-hour working week, with flexible working options, giving you that much needed work/life balance.
• Annual leave entitlement which increases with tenure.
• Pension scheme to help you save for the future.
• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.
• Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us.

Interested and want to find out more? Check out our YouTube channel or LinkedIn!

Your Dream Role

As a key member of our team, the Regional Service Manager will provide invaluable customer support in resolving any areas of concern related to ADL products. They will manage the information flow and collaborate with relevant departments within ADL to provide accurate technical information and field reports, enabling swift investigation and resolution of customer concerns. Additionally, they will be responsible for organizing and facilitating regular service review meetings at the appropriate level with all customers within their region, ensuring exceptional customer satisfaction.

Main Responsibilities

• Manage and control a small team of field based engineers, hold customer meetings and meet customer expectations.
• To provide outstanding after sales support to customers using ADL products.
• To ensure timely completion of warranty, campaign, and chargeable repair work.
• To proactively identify and report any reliability, performance, or maintenance issues that may impact customer satisfaction with ADL products.
• To maintain effective communication with customers regarding service support and product performance.
• To efficiently manage resources in order to expedite same-day warranty repairs at the call centre.
• To optimize the utilization of resources for maximum efficiency.

What you will Bring

• Strong background in vehicle engineering, with a focus on Heavy Goods Vehicles (HGV) or Public Service Vehicles (PSV).
• Extensive knowledge of Alexander Dennis products and procedures.
• Previous experience of managing a service team would be an advantage.
• Hold a BTech Certificate or equivalent qualification in the field of vehicle engineering.
• Excellent communicative skills, both written and oral, along with proficiency in using computers.
• Hold a PCV (Passenger Carrying Vehicle) license.
• Demonstrated experience with vehicle maintenance procedures and customer operations.

Next steps:

If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Alongside uploading your CV, please share a short covering letter detailing why you’re interested and why we should hire you!

*Recommend a Friend is applicable for this role.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to [email protected]

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