United States onlySuccess in this role requires strong operational leadership, excellent communication, and proven ability to collaborate cross-functionally. The Senior Director must translate insights from the field into actionable process and system enhancements while fostering engagement among internal stakeholders. This position is critical to ensuring reliable execution and scalable growth as organizational needs evolve.
Primary Duties:
- Operational Improvement
- Develop, document, and roll out standardized operating procedures.
- Oversee and enhance training programs for field teams.
- Establish feedback loops to promote continuous process improvement.
- Identify operational inefficiencies and lead targeted improvement projects.
- Foster a culture of operational discipline and performance measurement.
- Scalability & Standardization
- Design scalable operational models to support business growth.
- Support process and tool standardization across teams and regions.
- Collaborate with product and IT teams to implement workflow solutions.
- Technology, Automation & Analytics
- Identify and support integration of technology tools to streamline operations.
- Utilize automation and analytics to drive efficiency and monitor performance.
- Track and report key performance indicators (KPIs) related to field operations.
- Change Management & Field Enablement
- Develop and execute change management plans for new processes and tools.
- Identify and address training needs with targeted skill development programs for staff.
- Facilitate adoption of best practices and operational enhancements.
Minimum Qualifications:
- 12+ years of experience in operations, customer success, or provider engagement within healthcare, with a strong focus on value-based care.
- Deep understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics.
- Proven experience leading teams and managing process or program improvement initiatives.
- Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement.
- Exceptional communication and leadership abilities, with a track record of engaging healthcare executives, providers, and internal teams.
Preferred Qualifications:
- Experience with EHRs, healthcare data analytics, and practice transformation strategies is a plus.
- Broad understanding of the healthcare landscape, value-based care and population health programs.
Physical Requirements:
- Ability to travel 10-25%
What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and vision insurance paid up to 80% for employees, dependents and domestic partnersRobust time-off plan (21 days of PTO in your first year)Two paid volunteer days and 11 paid holidays12 weeks paid parental leave for all new parentsSix weeks paid sabbatical after six years of serviceEducational Assistant Program and Clinical Employee Reimbursement Program401(k) with up to 4% matchStock optionsAnd much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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