Territory Manager of Operations

A Territory Manager of Operations is a regional leader who ensures organizational, operational, financial, and revenue goals are met within a designated region. Your responsibilities will be managing a series of customers, mobile units (MRI, PET, CT), and the associated technicians and patient coordinators associated with it. The Territory MO has P&L responsibility for the site locations within the designated region and is responsible for delivering year-over-year net revenue growth and profitability in a designated region. This includes: strategic planning and execution, driving operational excellence, active partnership with the sales organization to develop business opportunities within the region, and delivery of client-based operational solutions to support identified and potential customer needs. The Territory MO will also work with the Area Director of Operations and senior leadership on the identification, planning, management and coordination of various operational initiatives and tactical plans, tracking operations performance against key performance indicators (and metrics) and coaching/mentoring the Team Members within the designated region to ensure optimum performance, patient satisfaction and customer satisfaction.

Specific duties include, but are not limited to:

• Works in conjunction with the Area Director of Operations (DO) on:

  • The development and delivery of regional operations budget

  • The monitoring of regional operations performance and forecast to budget

  • The review of P&L performance for each site within the region.

• Supports the Area DO in building long-term operations plans to drive operational excellence to ensure achievement of target profit margins; leads Patient, Customer and Team Member satisfaction initiatives, and balances regional resources to ensure effective implementation and execution of key initiatives, tracks and reports performance/progress to Senior Management.

• Manages Team Member performance, analyzes individual and team performance against key performance indicators and metrics, fosters an environment of candor and collaboration to address performance deficiencies and provides coaching/mentoring to ensure the highest levels of individual and team performance.

• Collaborates with sales leaders on strategic account management by identifying opportunities to build upon existing business through delivery of additional service solutions tailored to meet the short and long-term needs of customer.

• Supports business development efforts through partnership on strategic account planning activities; supports efforts to cultivate consultative relationships with hospital C-level in the identification of mobile to fixed conversion opportunities, potential opportunity to add new service lines and potential acquisition of new customer targets.

• Maintains regional regulatory compliance; monitors changes in applicable laws and regulations (OSPOD, OSHA, Joint Commission, NRC, DHS, ACR and/or other governing bodies), ensures regional compliance with Region’s quality and safety programs; ensure the highest standards of patient care.

• Responsible for full HR lifecycle: recruiting, hiring, performance management, talent development, and termination of Team Members. Partners with LAT operations, where appropriate on staff actions related to performance or business needs. Other special projects/duties as assigned by Management.

Position Requirements:

• Associate’s Degree or equivalent experience is required; Bachelor’s degree preferred.

• Candidate must possess a minimum of five (5) years of experience in a Healthcare Sales and/or Operations Management role required; healthcare service environment preferred. This individual will also possess a high level of accountability for operational efficiency with a strong competency in financial reporting and analysis.

• Prior Diagnostic Imaging experience is preferred, but not required.

• Job requires 60% of local travel.

• The COVID-19 vaccination is/may be a condition of employment.

• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Physical Requirements:

The employee may be exposed to a strong magnetic field or may be exposed to environmental hazards such as exposure to noise, and travel.

Standard Office Environment.

More than 50% of the time:

• Sit, stand, walk.

• Repetitive movement of hands, arms and legs.

• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.

• Climb and balance.

• Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).

Residents living in CA, NY City, Ithaca NY, Westchester County NY, WA and CO click here to view pay range information.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.