TELECOM TIER 1 SUPPORT

AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security, seeking a Telecom Tier 1 Support professional to join their team. The ideal candidate will have a strong knowledge of WAN technologies, experience with network monitoring tools and systems, and excellent attention to detail.

Requirements

• Troubleshoot Layer 1 (physical layer) and layer 2 circuit issues
• Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues
• Engage and troubleshoot with vendors on hardware and software related issues
• Manage customer trouble tickets through our ticketing system
• Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues
• Provide detailed and timely ticket updates

Benefits

• Award-winning customer experience
• Family-owned and operated
• 100+ industry awards