Senior Client Service Manager

• Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.

• Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.

• Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.

• Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.

• Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.

• Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns.

• Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.

• Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns.

• Function as a mentor/team lead for more junior Client Service Managers.

Requirements

• 6+ years of experience in client service or account management within an advertising agency.

• Proven track record in managing and growing client accounts.

• Strong understanding of advertising industry trends and best practices.

• Excellent communication and presentation skills.

• Strong leadership and team management abilities.