Client Service Manager

• Build and maintain strong client relationships, understanding their unique needs, goals, and business challenges.

• Proactively address client concerns and consistently seek opportunities to improve client satisfaction and foster long-term partnerships.

• Anticipate client needs and identify growth opportunities within small to midsize accounts to drive incremental value.

• Review reports and dashboards from the client’s perspective, identifying and addressing any concerns promptly with internal teams.

• Demonstrate excellent organization and time-management skills to manage multiple client accounts, ensuring timely deliverables and updates.

• Coordinate effectively with internal teams (MPO, Growth, Planning) to keep projects on track and align with client expectations.

• Communicate clearly and concisely in both verbal and written updates, presenting campaign performance and insights compellingly.

• Present data and insights in an understandable way that highlights results and actionable insights for clients.

• Possess a solid understanding of major digital advertising platforms (e.g., DV360, META, Google Ads) and tools used at AI Digital.

• Adapt quickly to new tools and platforms, with a high-level grasp of campaign setups, optimizations, and reporting to facilitate cross-team communication.

• Identify issues and campaign challenges proactively, collaborating with internal teams to implement effective and timely solutions.

• Remain flexible in adapting to changing client requests and market trends, while maintaining resilience in handling client expectations.

• Stay informed on digital advertising trends, platforms, and best practices, demonstrating enthusiasm for continuous learning and industry innovation.

Requirements

• 3+ years of experience in Account Management or Client Service (agency background is a strong plus).

• Hands-on experience with programmatic advertising and a solid understanding of digital media ecosystems.

• Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools.

• A proactive and eager attitude.

• Ability to handle a varied workload and occasional time pressure.

• Excellent organizational skills — always two steps ahead.

• Ability to work effectively both independently and as part of a team.