Brazil onlyJob Description
Responsible for interfacing with Customers, Schedulers, Remote Service Eng. to handle a variety of service functions essentially by e-mail, but also by chat, phone and SAP CRM/C4C.
Responds to and /or assists Agilent trade Customers and internal Customers in areas such as service order fulfillment processes, Customer service requests such as end-to-end order status management, repairs, qualifications requests, product exchanges or returns, accounts receivable collections, invoicing requirements, contract issues/administration, or lease administration.
May be responsible for booking orders and processing quotes.
Resolves problems by applying established policies, procedures, and tactics.
May require the ability to read/write in English and Portuguese.
Qualifications
Typically 1-3 years of relevant experience in a Customer-facing role.
May require higher education or specialized training/certification, or equivalent combination of education and experience.
United States
AU, BE + 8 more
China only
France only
Japan only