Customer Success Representative

TriNetX is a remote-friendly company that offers a Customer Success Representative position to support the ongoing success, growth, and retention of customers. The role is highly collaborative and customer-facing, with a strong emphasis on account support, coordination, responsiveness, and relationship-building. The company is looking for dedicated and enthusiastic Customer Success Representatives to join their Industry Account Management Team.

Requirements

• 2+ years of experience in a customer success, account support, account operations, or customer-facing role, preferably within healthcare, life sciences, SaaS, or data-driven environments
• Demonstrated ability to support multiple accounts or customer workstreams simultaneously, balancing priorities while maintaining a high level of accuracy and responsiveness
• Strong written and verbal communication skills, with the ability to engage professionally and clearly with both internal teams and external customers
• Proven reliability and follow-through, with a track record of being a trusted partner to account teams and customers
• High attention to detail, with the ability to review work carefully and contribute polished, customer-ready outputs
• Strong organizational skills and comfort working in a dynamic environment where priorities may evolve based on customer needs
• Collaborative mindset with a genuine interest in supporting customer success and contributing to shared team goals

Benefits

• Paid Time Off
• Retirement Plan