SaaS Project Manager

Job Description

Job Description:

The SaaS Project Manager is responsible for managing the onboarding and deployment of our SaaS solutions. They are functional project managers working closely with the customer counterpart to deploy and integrate Agilent products or services into the customer environment. The Project Manager additionally will, escalate client issues (when appropriate), and collaborate with other Agilent teams, as needed.

Principle Duties/Responsibilities:

• Act as functional consultant for clients. Understand and analyze client business requirements, provide guidance on optimal configuration options to meet client needs, and prepare client for deployment.

• Effectively communicate project expectations to clients, colleagues, and project sponsors in a clear and timely manner.

• Oversee multiple, simultaneous projects by continually motivating clients, ensuring project expectations/timelines are met, and issues are addressed.

• Develop project plans based on client requirements, arrangement of project team, and resources available.

• Can lead meetings, update customers, and maintain documentation that is shared with customers, sales and management.

• Understands customer needs and goals to mitigate risk and ensures effective delivery of Agilent services and solutions.

• Stay abreast of new releases and product functionality to ensure successful implementation for clients.

• Collaborate with Customer Success Manager to ensure successful onboarding.

• Contribute to special projects as needed to ensure successful service deployments, improved internal processes/methodologies, and ongoing retention/satisfaction of client base.

• Escalate and support exceptional client situations.

• Collaborate with all other internal teams.

• Maintain and continuously improve SaaS implementation methodology and processes.

• As an Agilent employee, we expect that you perform your duties and responsibilities to the best of your ability. We further expect that during your employment by Agilent, you devote your full business time and energies to the business and affairs of Agilent, and do not undertake any other employment from any person or entity.

Qualifications

• Has a relevant scientific background with previous laboratory experience or laboratory instrumentation experience

• 4+ years of experience and proven track record of project delivery on the Implementation team, or related experience

• Ability to quickly grasp customer requirements and propose creative solutions

• Outstanding communication and organizational skills

• Excellent analytical, leadership, and problem-solving skills

• Ability to build and foster good relationships

• Ability to balance competing priorities

• Self-motivated and directed individual

• Team-oriented perspective

• Ability and willingness to travel 20-25% of the time.

• Bachelor’s degree, or comparable experience

Additional Details

Travel Required:

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